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Apps crashing and all sorts of problems

RobotMaria
Visitor

Apps crashing and all sorts of problems

Hope someone can help me sort this out. Facebook, Google and other apps crashing and phone getting hot very quickly and battery running down much faster than usual (15% in half an hour and no apps used just one brief phone call).

It started yesterday (22/6/2017) my phone just started acting strange. Several apps wouldn't open or crashed moments after opening, this happened with games, Facebook and diagnostics. Then the phone came out of stand by on its own and then restarted several times. I switched the phone off and turned it back on and it seemed okay for about 15 mins. Then crashed again while I tried to use Google. I have checked diagnostic and there are 9 system incidents (from yesterday and today) and 49 applications not responding in the last 10 days. The Lollipop system UI has stopped responding 8 times. I have checked and my system seems up to date (Android version 5.1.1 and software version 14.6.A.1.236). I haven't installed any new apps recently. What is the problem and what do I do to sort this out? Thanks for any advice.

90 REPLIES 90
djihad3214
Visitor

Same probleme Here from Algeria !! from about one week my sony z1 compact started to act strangely just after a FACEBOOK update ....FIRST i noticeted that FACEBOOK LOGO had changed a little in screen then 2 messages of xperia tell me to try ( xperiafacebook aplication ) later my phone froze every time !! 

Now, i delete facebook and it seems everything is alrite  !!

Tray
Visitor

Did you get this problem sorted out I have the same issues

djihad3214
Visitor

yep , for now ... just uninstall facebook  Slightly_smiling_Face 

Vinoappu
Visitor

Exactly same, someone please help us...

Rabajt
Visitor

I've had the same issues, factory recovery and uninstalling facebook seems to fix the problem. Instagram started to crash too, but after uninstalling facebook IG seems to work fine. Before factory defaults had the same error : "com.sonyericsson.crashmonitor".

Tipsy99
Visitor

My Z1 compact had the same exact problem 2 weeks ago.. Did a factory reset.. Everything works fine except Facebook keeps crashing.. No matter how many times i tried resetting the phone and un-installing FB..it work well on my Z2 tablet though 

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Uliwooly
Expert

@Sxzy

Either faulty SIM card or an issue with the SIM card reader

Lynex
Visitor

Uninstalling Facebook stops the crashes.  But as soon as it reinstalls it starts crashing, and not responding repeatedly. A lot of Sony system errors pops ups and stops responding now and again. I'm guessing the latest software is not compatible with Facebook.  Did all of the diagnosis, uninstalling, system reset, repair with Sony companion an cleared the cache.  Still crashes as soon Facebook is installed. And I checked,  there is no virusses on the device. 

Need a fix please

Kia1
Visitor

so even the latest version of FB from 3rd July keeps crashing the phone?

-KoeKe-
Visitor

Indeed, what all of you said. Facebook App is the problem. (Happy i'm not the only one...)
The lastest version I can download from Play Store is 130.0.0.45.70 (26 June): problem not solved, still crashing. I hope problem will get fixed soon.

Now using m.facebook.com through Chrome browser.