cannot phone blackberry when it is in silent mode

[#1]

When I call my daughter's blackberry whilst it is in silent mode her phone rings but I cannot hear it ringing at my end. When she answers neither of us can hear each other talking. If the blackberry isn't in silent mode then everything is fine. I have tried calling her using other phones but this only happens with my neo v. Has anyone come across this before? I have tried googling this but cannot find anyone reporting this problem. The phone had a OTA system update last week.

[slimshaddy]

The other phones you tried with..are they from the same operator as yours neo v..??

I think it can be operator related..

Just change the sim (different mobile operator) ..and see if you have the same issue or not

[#3]

Thanks for the quick response. The blackberry is on O2 and the neo is on T Mobile. Both phones are locked so changing sim cards is out of the question. I thought it might have been the recent update on the neo which had caused the problem as I have not noticed it before.

[slimshaddy]

this is really strange..

update your phone again with this

http://dl-www.sonyericsson.com/cws/download/1/110/61/1309763183/Update_Service_Setup-2.11.7.13.exe

if the problem remains..then i dont know any other solution

[#5]

I cannot upgrade the phone using the PC as it hangs whenever I try it. Don't know what the problem is but when I connect the phone and hold down the back key the computer hangs, tried it on two computers with the same results.

I have told my daughter to reject my call if her phone is on silent and I will call her back. Seems to be the simplest way.

Thanks for your help.

[slimshaddy]

hmm

[Markus1 · Accepted solution]

Can you please try with a different T Mobile SIM card? This really sounds like a network issue and probably related to your SIM card (is it old?)

You daughter's phone being set to silent mode should not matter. I can't see how that's possible.

Do you get the same problem when calling other phone's or has it only happened when calling your daughter?

[#8]

I tried another sim and it worked fine. Thanks for that, a lot easier.to get a new sim than a new phone

[Markus1]

Good to hear that. Thanks for posting and letting me know it's solved.

[slimshaddy]

oh great