Sony Bridge for Mac issue

[Takerisin]

It keeps giving me this error message "Could not connect to your Xperia™ device. Please disconnect and reconnect it again. Restart the device if the problem persists." I restarted both laptop and phone, and disconnected and re connected several times. Any ideas?

[David_L]

Hi Takerisin,

I'm sorry to hear your phone's not connecting to Bridge properly. Have you tried a different USB-cable to rule that problem out?

If possible, could you provide me with error logs as it's difficult to tell what your problem is without more information?

Here's how to get error logs from Bridge:

1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start

2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...

3. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Export logs"

4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip

5. PM that file to me or post the content here

Best Regards,

David

[Takerisin · Accepted solution]

Hey David,

I solved this myself yet I wasn't pleased to do it because it erased everything. I factory reset my Xperia and its back to connecting again. I hope Sony release the update that they "promised" to shortly release after the phone is out. Lots of problems.

Thanks anyways!

[David_L]

Hi Takerisin,

Glad to hear it worked out, even though you had to reset your phone.

If there's anything else regarding Bridge I can help you with feel free to write here or PM me.

Best Regards,

David

[lefthandyworks]

How do I get Mac bridge on my experia l?