My power button, volume button, and shutter button sometime doesn't work
HI I just bought an xperia z5 premium. Is the hardware or software problem? I don't know Sometimes the fingerprints undetected. (fingerprints hardware not available) and volume button and the shutter button cannot work/press Did you guys have the problem?
have you tried to contact your local support? Local support
if you can not find a service center near you, you can try to have it repaired by a trusted repair shop. however bear in mind that the warranty will be void, and water resistance is not guaranteed
Hi, I have the same problem. All the buttons on the right side didn't work, also lost my lower speaker. This is a hardware issue. There is a FCC connection loose inside. First time I fixed it in sony xperia care store. But after a mild impact, it happens again. I opened back plate, put the FCC back, hot glue it, seal the back plate back. Problem solved. I believe this is a design flaw.
Guys, I've been in nightmare when all the buttons not working after it fell from bed. Luckily the touch screen is doing just fine. So just locked the screen and tap the screen twice to 'wake up' the phone. Since i have to be away from city for quite sometime, i have no time to go to sony centre to check my phone with hope my phone will not shut down till i get back to town. Unfortunately, an unexpected happened with all the effort in making sure the battery keep on running, my battery run out and the power bank also not working. Out of panic, i 'slapped' the back of the phone and guess what, all the buttons working just fine.. Huhuhuhu..
Talked to support and useless as my IMEI says it should have been sold in Panama and not Canada.
Had a friend help me pull the back off. Super simple, heated up and pulled off with a suction cup. Found 1 plug about and Inch below and 1/2" to the right of the camera was disconnected, one other plug was loose as well. Resealed with the old adhesive while I wait a week for my 5$ pack of new adhesive to arrive. We followed the instructions on www.ifixit.com, I'll try and put up a picture of the plug.
squeeze between your fingers the top right hand side of the screen and back of phone, then press power button or volume, mine started working. but not the snap button, that is still dead. Will have to take it in anyway to get it replaced or fixed. let me know if worked:)
I have all the symptoms as well. I've got my screen on double tap to wake up.
I'm incredibly disappointed in this situation.
I can fix it sure, get it fixed sure. Sony, you do get that this is unacceptable right? Same thing is happening on my mother's Z5. This is usually a recall type situation.
If I have to send this thing back o want a cross ship on a refirb.
