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Dust under the plastic cover (XPERIA Z1)

SOLVED
Salvo87i
Visitor

Dust under the plastic cover (XPERIA Z1)

Hi, just got the Xperia Z1 I applied immediately Cover of Plastic, supplied in the box with Sony. I made sure to remove all the dust, but as I see it has been a while, and I only noticed after applying the cover.

Now my question is: Can I Remove the Plastic Cover provided by Sony?

Void the Warranty?

How can I fix?

I purchased the Smartphone Z1 from Amazon.co.uk, but I'm living in Italy. There is a safe way to proceed in these cases? The Sony logo on the front will come off if I remove the plastic cover?

The problem is quite annoying when I read in the sun or in the evening in browser with white background.

I am attaching explanatory photos. 

http://imageshack.us/a/img13/2618/f6go.jpg
http://imageshack.us/a/img39/8528/b6k3.jpg
http://imageshack.us/a/img198/7883/i425.jpg
http://imageshack.us/a/img855/5060/2scn.jpg
http://imageshack.us/a/img690/2157/6guw.jpg

Thank you for your assistance in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
profile.country.GB.title
Uliwooly
Expert

The warranty might only work in the UK but to be certain contact both 

http://www.sonymobile.com/global-en/support/contact-us/

View solution in original post

18 REPLIES 18
Mystic
Visitor

Salvo.. simple question.. you said you put on a cover of plastic i.e. a screen protector on top of the screen. Now if there is dust under this screen protector and you remove it then you do not void your warranty... however, if you didnt apply something new and the dust is indeed under the original protector with the sony logo (I dont think this is easy to achieve anywy) then removing the screen protector with the sony logo will void your warranty.

Its rather simple if you have put on an additional screen protector like you said... If so just peel it off.... 

Salvo87i
Visitor

Thank you for the fast reply. Slightly_smiling_Face

I have not explained properly. The protective cover is the original Sony.

There is therefore no solution?

It is worse to keep a smartphone with scratches while reading.

profile.country.GB.title
Uliwooly
Expert

Take it to a Sony repair center ASAP

Salvo87i
Visitor

Thank you again for the fast reply Slightly_smiling_Face

Here in Italy, you say?  Although I purchased it from Amazon.co.uk? So from England?

profile.country.GB.title
Uliwooly
Expert

The warranty might only work in the UK but to be certain contact both 

http://www.sonymobile.com/global-en/support/contact-us/

Salvo87i
Visitor

Thank you Slightly_smiling_Face ... i Try to Contact Sony Italy and UK for the problem. If i Solve this little problem in Italy i write here. Anyway i select your as Solution Slightly_smiling_Face

profile.country.GB.title
Uliwooly
Expert

Thank you for that, keep in mind that you can not replace the ASF (anti shatter film) as this will remove the Sony logo and will void the screen's warranty. The ASF its not sold separately 

Mystic
Visitor

uliwooly if you take a look at the images he has posted, the original ASF doesnt have cutouts for the camera and sensor... i have a crazy feeling that he really has put on some extra plastic.. take a look and see...

profile.country.GB.title
Uliwooly
Expert

I see it, maybe he didn't but someone did