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WF-1000XM5 speak to chat constantly turns itself off

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DPT1979
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WF-1000XM5 speak to chat constantly turns itself off

Hi - I’ve got some WF-1000XM5 earphones and am generally very happy with them, especially the sound quality. However I am experiencing one very annoying bug. I’m not sure whether it’s an issue with the earphones themselves or an issue with the app, but the ‘speak-to-chat’ feature is rendered almost entirely useless by the fact that it keeps turning itself off. I will turn it on, it will stay on for the duration that I’m using the headphones, if I’m lucky it might still be on the next time I use them, but sooner or later it always turns itself off meaning that it’s hardly ever functional when I need it to be.

 

Does anyone else have any experience of this or any tip how to resolve it? Thanks.

1 REPLY 1
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DPT1979
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If no one has any suggestions then does anyone know if there any way to get to a human in Sony customer support? I’ve tried to find a way to contact someone but just get into an endless loop of online help articles and an AI chat bot that doesn’t seem to comprehend the concept of a bug. 

Thanks in advance!