Share your experience!
Hi - I’ve got some WF-1000XM5 earphones and am generally very happy with them, especially the sound quality. However I am experiencing one very annoying bug. I’m not sure whether it’s an issue with the earphones themselves or an issue with the app, but the ‘speak-to-chat’ feature is rendered almost entirely useless by the fact that it keeps turning itself off. I will turn it on, it will stay on for the duration that I’m using the headphones, if I’m lucky it might still be on the next time I use them, but sooner or later it always turns itself off meaning that it’s hardly ever functional when I need it to be.
Does anyone else have any experience of this or any tip how to resolve it? Thanks.
If no one has any suggestions then does anyone know if there any way to get to a human in Sony customer support? I’ve tried to find a way to contact someone but just get into an endless loop of online help articles and an AI chat bot that doesn’t seem to comprehend the concept of a bug.
Thanks in advance!