Sony Xperia Companion

[Thomas301]

When I try to backup my phone to Google I get the attached error message.

[EMS_MO72]

Can you let me know what is the model of your device please?

[Thomas301]

Yes, its Xperia L1 G3311

[EMS_MO72 · Accepted solution]

I would highly recommend to backup your data directly to your Google account as Xperia Companion sometimes glitches with backup.

You can check the backup instructions here

[Thomas301]

OK EMS_MO72

 thanks for this suggestion, I'll go ahead with this.

[EMS_MO72]

You're most welcome at anytime.

[Thomas301]

When I try to backup my phone from my Sony Xperia L1 G3313 I go to settings - backup and reset - manual backup and select my online Google account, but get an error message saying 'Online account error, could not connect to online account'.

[EMS_MO72]

Can you try to log in to your Google account from any browser and make sure that you can sign in properly?

Also, check the instructions in this link if you still get the same error: https://support.google.com/android/answer/9455149?hl=en

[Thomas301]

I can log into my Google account using Internet Explorer. At the moment I'm not getting the option on my phone to back up my files to my google account as you'll see from the enclosed screenshot, but when I do it still can't connect me to the server. I can't backup my phone to my Google account with Internet explorer as the default browser.

[EMS_MO72]

I think you need to do factory data reset to your device.

Try to backup your data with another way, maybe transfer the data to a PC or a memory card and try the factory data reset and check again.