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Hello,
I am writing with reference to Sound setting for streaming app (Netflix, Amazon etc) on UBP-X800 When I play Netflix (same movie/ series with DD+ content) from UBP-X800 the sound is passed as Dolby Digital whereas if it is played from KD-55XE9005 the sound is passed as Dolby Digital +
Please note that the HD bitstream output setting has been correctly set. I am able to receive Atmos content from Blue Ray disc so that is working fine. The only issue is with the streaming app.
Attempt to contact Sony technical support has been a disaster so far. Hoping to get a solution from the community member.
Thanks in advance for the help and solution.
With best regards
Shatabda
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Hi Shatabda,
Sorry if I missed your post in German community.
Anyway, here we go...
The Netflix app in UBP-X800 currently doesn't support the bitstream output of Dolby Digital plus (DD+) encoded signals. In fact the app is converting the DD+ back to DD at high bitrate so in terms of quality you don’t loose much information but you will loose extra metadata e.g. for Dolby Atmos. So if the original content is just 5.1, the difference in sound quality won’t be noticeable but if the content is Atmos encoded, you won’t be able to get the Atmos metadata stream.
Cheers
Peter
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Hi Shatabda,
Welcome to the community. Sorry to read this. Have you had a response from Sony Support yet?
Thanks,
Pascale
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Hello Pascale
Thanks for the response. I have been struggling with Sony DE support over 1 week. Their initial response was DD+ is not supported by UBP-X800. The next response was more surprising. They copied the line from Page 26 of the Manual (the troubleshooting section) to justify that it is not supported. This is what they wrote:
The HD Audio (Dolby Digital Plus, Dolby TrueHD, DTS-HD High Resolution Audio, DTS-HD Master Audio, Dolby Atmos and DTS: X) is not output by bitstream" |
The details are documented under case no. 16387007
I contacted the FB page of Sony Deutschland and I was advised to contact the UK support in the event the DE support was not helpful.
The UK technical team has asked me to run the following steps to check if the problem is solved:
|
Since the device was setup for the 1st time I doubt this will resolve the issue. But still I will give a try. Once I perform this steps, I will get back to them.
If you have any other idea or comment please let me know.
Thanks & Regards
Shatabda
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Hello Pascale
Update from previous reply>>>>
All steps followed no gain. The problem persist.
Thanks & Regards
Shatabda
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Hello
@Pascale_F I am still waiting for a response from the UK technical support.
I was wondering if you would be able to help in anyway on this?
Thanks & Regards
Shatabda
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Hi Shatabda,
Sorry if I missed your post in German community.
Anyway, here we go...
The Netflix app in UBP-X800 currently doesn't support the bitstream output of Dolby Digital plus (DD+) encoded signals. In fact the app is converting the DD+ back to DD at high bitrate so in terms of quality you don’t loose much information but you will loose extra metadata e.g. for Dolby Atmos. So if the original content is just 5.1, the difference in sound quality won’t be noticeable but if the content is Atmos encoded, you won’t be able to get the Atmos metadata stream.
Cheers
Peter
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Hello @Peter_S.
Many thanks for the reply and the clarification. Yes I understand about the metadata information loss. That was a known thing, however the DD+ was an unknown fact. Good to know that there is no loss in bitrate.
I have couple of questions:
1. Is there anyway to observe or display the bitrate information while playing Netflix? In youtube there is an inbuilt function "stat for nerds" which displays the video and audio codec information. While playing DVD/UHD the display button provides all the information. However the same can not be found in Netflix. So is it true that bitrate information is not available to a general user while viewing Netflix?
2. Regarding Meta data I would like to understand something about the device operation. Before buying the UBP-X800 I used the inbuilt Netflix and other streaming services app like Maxdome, Amazon etc on XE9005 device. While Youtube Netflix doesnt support Atmos, surprisingly Maxdome supports Atmos over bitsream through ARC. Unfortunately Maxdome app is no longer available in UBP-X800. It would have been a really good comparison to see if it is the App feature or the Sony DSP or the operating platform which is limiting this? May be you would be able to shed some light.
Thanks again for your earlier clarification.
Thanks & Regards
Shatabda
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Hi Shatabda,
Regarding your quetsions:
1. Audio bitrate cannot be displayed in Netflix unfortunately.
2. It's the app that has the limitation. The players hardware is capable of playing this content.
Cheers
Peter
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Hello Peter,
Thanks again
Regards
Shatabda