- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Trying to watch a film on Netflix accessed direct from my 65 inch OLED that I had delivered yesterday. Every 3 minutes or so the Sony sound bar cuts out: if I stop the film then restart then the sound returns. It is really impossible to watch the film. The sound bar is connected via optical cable Any ideas would be appreciated.
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
So whilst checking the cables I pushed them all in. And.... the problem seems to have gone away !
Thx a lot!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Tried a different optical cable? I guess your sound bar doesn't have hdmi.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
It does. The installer used the optical link. He was trying to resolve sync issues. Do you think that will fix it? I get the problem only in Netflix whether accessing it via the tv or my virgin box
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hello @Philahill,
please check if the optical lead is properly plugged in - I once had the same issue with my TV and it was simply not connected properly.
- Nic
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
All seems ok. I think I need to change it back to hdmi from Optical. Both the hdmi cable and the optical cable are plugged in. Just got to find out how to do it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
That is so typical of optical cables, especially the cheaper ones. They never seem comfortable in their socket!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Thanks. Not helped by crap John Lewis installers. They even plugged my headphones into the audio input....
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
So.... whilst it is better I now have the problem that the first word of sentences keeps being dropped off, almost like it takes time to restart even after a very short gap. I have a feeling I need a better optical cable. Any ideas?