Info banner keeps popping

[lollypop11]

Hi,

I have just bought a new sony tv 49XE9005. I have connected apple tv 4 using a hdmi cable.

I am playing a movie on apple tv using an app called "infuse player". Each time I start or stop a movie or rewind/forward, i see an info banner popping up on the top of the screen showing hdmi 2.

I understand that this banner shows each time you change a source but how come it is showing every single time I play a movie or stop or rewind or forward? Is there no way disable this?

I have checked the software version; it says up to date. I have also checked that the tv is not in retail mode. I have also reset the tv but still this banner keeps popping up.

Any help please?

[pukman · Accepted solution]

Hi!

I had a same problem. This should work, atleast it worked for me.

Home->settings->channel settings->infobar->off

[lollypop11]

Fantastic. Works like charm. 

Many thanks

[haferguxk]

Hi I have a Sony zd9 65” when I watch a blueray or play my ps4 pro I get the info bar popping up randomly both devices are on separate hdmi both enhanced for the 4k hdr plus my Sky Q box ps by switching of the hdmi info off this should help ? 

[LightFoot]

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@haferguxkwrote:

Hi I have a Sony zd9 65” when I watch a blueray or play my ps4 pro I get the info bar popping up randomly both devices are on separate hdmi both enhanced for the 4k hdr plus my Sky Q box ps by switching of the hdmi info off this should help ? 

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Hi @haferguxk

Yes as a "work-a-round" turn off the Info banner Home -> Settings -> Channel setup -> Info banner Off. Note you will probably have to do a soft reboot for it to take effect. (Hold down the power button on the Remote until you see Powering off ...)

[haferguxk]

That’s worked a treat so far no info banner popping up 👍

[craptree]

Works perfectly, thank you so much, this has been driving me crazy!

[Styrmling]

I can’t turn this off on my KD-43XE7002 and it pops up constantly when I’m browsing Netflix. Could this option be added to these models in a future update.

[Mike-J-N]

I own a kdxe7073,I have just connected up a Panasonic soundbar and I'm getting the info bar nuisance on certain channels (mainly movies) the screen goes black and the info bar pops up,the suggested workaround isn't selectable on this model.

[nohackmove]

Didn't work for my 49XE8005.

I try different quality hdmi cables, on all hdmi inputs. The banner on top appear randomly during viewing anything from any of hdmi ports.

Tried the suggestion at first page but did not solve it for me.

It keeps appearing while watching a movie from pc or while watching tv channels from a TV TOPBOX.

I have the latest software installed.