2 x Free 4K Movies with Google Movies not showing?

[Johnlovestv]

Hi

And thank you for looking at my problem

I have just got a new 65f9005 TV now on Sony select it says have 2 4k uhd movies on us.

So I have been into Google play movies and the offer is not there (I have payment details on the account)

Now I did get the offer 2 years ago with old Sony TV 1 4k hd film

Now would this be the problem as I have ring Sony and was told we do not know.

So hope some.can help thank you

John

[Anonymous]

Hi there,

Hopefully a community member has had some experience with this, and can help.

Best wishes,

M

[dutchice]

Hi @Johnlovestv,

As far as I am aware, the promotion you are mentioning has expired some time ago. I could be entirely wrong of course, but obviously the best action you could take is already what you mention yourself; calling Sony Customer Support. They should be able to inform you about the expired promotion.

---

@Johnlovestv wrote:

...I have ring Sony and was told we do not know...

---

That is why your quote mentioning their response sounds strange as they have the information concerning your question. You can contact Sony Customer Support by phone at:

+44 (0) 2073652810
Opening hours:
Monday to Friday: 09:00 - 18:00.

Or by e-mail at:

https://services.sony.co.uk/supportmvc/en/Contact/Email

Keep us posted!

Cheers,

Dutchice

[Vanilla_ · Accepted solution]

Hi Johnlovestv, 

Are you using the same GooglePlay account? I think the TV might have detected that you've redeemed this offer already. Try using a different account and let us know if there's any difference.

Cheers,

Vanilla_

[Johnlovestv]

Hi

Thank you for the info 

Yep it did work signed into my wife's account and it come up

Thank you