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Unable to clear phone notifications

SOLVED
CJ76
Visitor

Unable to clear phone notifications

My phone (Xperia 5)  notifications are turned on all times. I am unable to clear it. Doesn't affect the performance but a bit annoying. I have restarted the phone and turned the notifications off and on but nothing happens. Any help would be appreciated. 

1 ACCEPTED SOLUTION

Accepted Solutions
Jonas
Master

Hello again everyone and I'm sorry for the late reply, I was out of office due to sickness.

During my time out of office I received some new information and the unexpected behaviour with the missed called notification.

The unexpected behaviour is planned to be fixed in a future update of the Google Phone app with estimated roll out start date 25th of November 2019. The roll out will continue until early December.

Thanks again for all the reports and thank you for your patience.

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71 REPLIES 71
billson
Visitor

/t5/Xperia-1/phone-app-icon-1-won-t-go-away/td-p/1384367

The only way I found to get rid of them at least temporarily is by missing another call and instead of going on the phone app to clear it access it from the notification drop down.

Unless you aren't referring to phone calls but all notifications in general? If so see if it still happens in safe mode, if it does you'll need to factory reset. 

VegardA
Visitor

My missed call notifications on my Xperia 5 forsynt go to zero even after having deleted the data and done a forced restart. Anyone who have an ide how to fix this?

The counter for unread emails in Outlook doesnt count regardless of how many unread emails I have..strange..

Greatfull for all help

th0car
Visitor

Same here. I have a permanent "dot"-notification that doesnt' seem to reset. It's at 2 now...

I have tried the following:

  • Cleared call log
  • Cache and data cleared for phone app
  • Rebooted (several times...)
  • Have had new missed calls after the problem appeared
ChrisBlackhurst
Visitor

Same.

Appeared in the last day or so.

I've tried multiple solutions offered for older Android phones and none have worked; closing the app, clearing the cache, clearing the data, rebooting etc. Nothing.

I remember having this issue with an older Xperia, but it never happened on my XZ Premium. I'd be grateful also of any solution. It'd be nice if it came from Sony!

PenthousePete
Visitor

I've just started using a Sony Xperia 5 and have this problem. Looks like I'm running Pie 9 release  55.0.A.7.115.

Oh how I miss those reliable Nokia phones!!!!!

dawetygrik
Visitor

Hello, 

I need adwise regarding standard phone app. After first missed calls there is a number how many missed calls there is. Still increasing, no reset when opened calls list. No change from opening from status bar neither tapping blue phone icons. Message icon works fine. Phone restart doesnt help. App restart doesnt help.

Many thanks.

ChrisBlackhurst
Visitor

dawetygrik - Please see the link above your post. Update coming to the Phone app that should resolve.

In the interim, I just call my own mobile from another number & deliberaely miss the call and this resets the notification badge after opening the phone app and looking at the missed call.

MRerik
Visitor

For some reason i havet a no.1 on my phone app. I have tried reebooting, cleared all call history but it's still there. 

What can/should i do?