Xperia xz2 mic problem

[GreeNBudZ]

Any1 have an issue with the xz2 microphone??  After latest update my mic doesn't work but does work if I put call on loudspeaker?? Please help

[_alexdon_]

This was reported back on the mobile support forum and there was no fix for the moment as I recall.

[Pedrofski1]

I have the same problem, crackling in calls, but can use the speaker to use in calls. 

[Constantfrustraton]

Since the Android 10 update, the secondary mic on my Xperia XZ2 doesn't work. Is this a common software issue that will be rectified on the next update, or hardware issue? For example when I call directly it works fine, but when using the loudspeaker or during a videocall, the other person cannot hear me. Thanks

[Constantfrustraton]

I've used the system testing tool via *#*#7378423#*#* to diagnose the issue being the secondary mic. Anyone know how long until this gets fixed?? 

[rivermersey]

My microphone works fine when I make a call but not for recording videos or recording a voice messages to send in what's app anyone know of a fix?

cheers

[najodleglejszy]

@rivermersey, it's been fixed in one of the recent software updates (1 or 2 months ago). try going to Settings > System > Advanced > Software update and see if there's a system update available. keep in mind that the availability of the updates can vary depending on your region and carrier.

[Emilymogwai]

Hi I was just wondering if you ever heard anything back about this? The exact same thing happened to me today, during video calls I can't hear the other people but they can hear me fine. My speaker started to go crackling first then just went and hasn't worked since, I've tried so many different things, I have found I can still video call with headphones and I can hear fine, just with my phone i can not. Phone calls, music etc work fine it's just during video calls I can't hear anything. 

[Constantfrustraton]

Yours sounds a tad different, as it was them not able to hear me. I then ran the test mentioned above to diagnose that it was a fault with the secondary mic. Unfortunately I didn't find an answer, and exchanged my handset as it was still under warranty. From what I found on the Web it's quite a common fault and occurs after a system update, so hopefully the issue gets resolved with a new update? 

[najodleglejszy]

@Constantfrustraton like I've said, it's been fixed in an update that's been released a few months ago. it used to be that audio recordings or Whatsapp voice messages I've recorded were super quiet, but it's not the case anymore.