Join now - be part of our community!

Apps crashing and all sorts of problems

RobotMaria
Visitor

Apps crashing and all sorts of problems

Hope someone can help me sort this out. Facebook, Google and other apps crashing and phone getting hot very quickly and battery running down much faster than usual (15% in half an hour and no apps used just one brief phone call).

It started yesterday (22/6/2017) my phone just started acting strange. Several apps wouldn't open or crashed moments after opening, this happened with games, Facebook and diagnostics. Then the phone came out of stand by on its own and then restarted several times. I switched the phone off and turned it back on and it seemed okay for about 15 mins. Then crashed again while I tried to use Google. I have checked diagnostic and there are 9 system incidents (from yesterday and today) and 49 applications not responding in the last 10 days. The Lollipop system UI has stopped responding 8 times. I have checked and my system seems up to date (Android version 5.1.1 and software version 14.6.A.1.236). I haven't installed any new apps recently. What is the problem and what do I do to sort this out? Thanks for any advice.

90 REPLIES 90
profile.country.PH.title
MarlonUk1
Expert
Lordjimen
Visitor

I have the exact same thing and it started yesterday too! Please find a fix.

vishiko
Visitor

my mobile has the same issues.. please fix it!!

vishiko
Visitor

same problem!! we need a fix asap

Kia1
Visitor

got the exact same problems since 2 days ago!!

I'm from Germany, bought my phone in July 2015

WhiteHell
Visitor

The same thing is happening to my z1 also. would appreciate a fix!

WhiteHell
Visitor

*UPDATE

Uninstalling Facebook seems to have fixed the problem.

Yevgeny
Visitor

I have the same problem with 2 phones xperia Z1 compact (mine and my wife's devices).
It started 22/06/2017 when phones were plugged in to charge. While charging they installs updates automatically. So I think that crashing problems connecting with someone system update from Google or Sony.
I have tried to fix problem by using Xperia Companion and software repair. After flashing firmware device worked very nice, and I have already decided that problem disappeared. But after charging and updates crashing problem backed. So I haven't any idea how to fix it. It's very sad.
Hope that sony support can help their customers.
Android version 5.1.1 14.6.A.1.236

Colpaertl
Visitor

I have indeed the same problem. Wa already looking for an update but had the last software vesion. I had more than 200 times 'app is not responding' diagnostics does not identify the cause or app which is at the origin. Hopefully Sony can give a answer!