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battery heat issues with latest system update

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xperiaproiuser
Member

battery heat issues with latest system update

XPERIA PRO-I

 

Have submitted below to Sony support.  wanted to make others aware to either confirm if they have also updated or avoid if they havent yet.

 

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installed 61.2.f.0.191 earlier today.

device now immediately heats up in normal (light) use when it never did before so that it is too hot to hold. battey also dropping about 1% every minute or so.

i have the battery care set to always and 80% and usually keep the charge between 50-80% so the battery has always been taken care of. this has literally only started immediately after this last system update.

please investigate this URGENTLY - consider pulling the update so others cannot install it, investigate and send out a new version ASAP.

This has made my phone unusable. I do not want to either burn myself or risk battery/phone damage or even fire! I am therefore powering my phone off.

Again, I repeat that this immediately happened only after the system update.

 

67 REPLIES 67
Piscie
Community Team

Hi @duncy21, that must be very frustrating! But I think it's a known issue that affects all Xperia phones, so maybe that's why it sounded generic. And they should be releasing an update to fix this very soon.

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arokub
Explorer

After latest update (64.1.A.0.929) it seems to be ok, no empty app, no drain, no temperature rise.

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Rduppen
Member

I received a new update as well on my Xperia 5iii: build 61.2.A.0.460. I will wait installing this one until some more people confirmed it is safe. I don't feel like going through another software repair. 

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snowdog
Explorer

I installed 61.2.A.0.460 on my Xperia 5iii this morning. So far all good - no heating issue, no battery drain, no ghost app.

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zavovi
Explorer

Hi,

I updated my Sony Xperia 1 IV and everything is fine! My girlfriend updated her Xperia 5 III and same result - fine.

Dilby100
Explorer

Does anyone know if this will also be rolled out to the 10IV..

I have the same issue, but the 10IV doesn't seem to be mention in the thread.

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fsbarbero
Explorer

I have 10 IV and have experienced the same issue as others.

 

Still waiting for the update.

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HannahEd01
Community Team

Hey guys, Sony posted the below as a solution for the issue on a different platform: 

Change the Date to one month later → Restart the phone → Restore the Date setting.
-Follow the steps below: 
-Disable [Automatic date & time]: 
Find and tap [Settings] → [System] → [Date and time] → Tap the switch to the right of the [Automatic date & time] to disable it. 
-Change the date to one month later.
-Restart your Xperia phone:  
Press the [Power button] and the [Volume up button] at the same time. 
In the menu that opens, tap [Restart]. The device restarts automatically. 
Make sure the "Ghost app" icon has disappeared. 
Enable [Automatic date & time]: 
Find and tap [Settings] → [System] → [Date and time] → Tap the switch to the right of the [Automatic date & time] to enable it.
Note: If you're not using [Automatic date & time], manually set the date back to its original date and time.

Let me know if that helps.