The Android TV KD-55XF9005 issues since update

[GF3LOVE]

Since my TV received an Android update I had no end of issues. The TV can turn off suddenly while watching normal TV or watching via an app. The sound often does not work and I have to do a full OS restart. The TV goes a funny colour from time to time on the home screen.

The update was received 2-3 months ago. I have been waiting for another update to fix it, but it does not seem like one is coming. 

Should I take the TV back to the shop? I have had it less than a year.

[Pascale_F]

Hi GF3LOVE,

I'll look into this for you and see if I can find out. Someone else in the community may be able to advise in the meantime.

Thanks,

Pascale

[The_Black_Rose]

Hi GF3LOVE,

That's very strange. There might be some internal unnecessary stored data. Could you try clearing them by pressing Home - Settings - Storage & Reset - Internal Storage - Clear cached data?

Cheers,
The_Black_Rose

[GF3LOVE]

Thank you. Please let me know what you find out.

[GF3LOVE]

Thank for advising me to clear the cache. I have tried this and I hope to see some improvement.

[gsoul73]

I have similar issues and it also started right after Android update.

I've lost all the channel setup 3 times (and it is NOT user-friendly to set up again).

But the most annoying thing is this. Since the TV is connected to external receiver and speaker I use the TV to stream music from my samsung mobile. 

I used Chromecast before but use TV now to get rid of some gadgets. I can start spotify on my Samsung S8, cast to TV and all works for about 5-10 min and then the whole TV freezes and I can not do anthing else but pull the plug.

When i put it back in Android "restarts" and it works again until next time i cast music.

I've had my TV from early jan 2019 and have used it for casting music through spotify at least 3-4 times/week with no issues and this started annoying bug started just days after my android update in early august.

[rooobb]

Did you reset your TV to factry setting after the upgrade? It may solve "strange" problems...

[gsoul73]

Yes, tried that twice.

No luck.

[rooobb]

Do you have the Spotify app installed on the TV or not? I do not usually cast from spotify but rather use the TV app directly with no issue at all. Do not know if it change anything

[gsoul73]

Yes I do.

Thing is, when I cast to the TV my phone works mereley as a remote control since Spotify on TV automatically engages and actually plays the music.

The TV remote is a real mess to use, that's why I start everything on my mobile but once Spotify starts the app on the TV takes over.

Although, if I turn off "cast" on my phone the music stops. So maybe there is still a connection there.

I will try both ways and see if it differs. But if it does, what would that tell us?