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Dear Sony,
When are you releasing the new DolbyVision Firmware for the A1 OLED TVs??? As I see, it is already released in the USA, so when on Earth are you going to release it for EUROPE and the rest of the world??? We are almost Mid March 2018 now and no word from you!!! Even the 30th of January 2018 announcement has not been updated with a date or time of when this is going to be release. If it is released in the USA, then why is it being delayed for the rest of the world?? What I feel now is that I'm begining to regret this expensive purchase and I wish that I had made the right descision and went with the LG OLED units which already have DolbyVision built in from day one. Come on....
Solved! Go to Solution.
Sony Europe update - > https://www.sony.co.uk/electronics/support/downloads/00015010
Firmware update to v6.2858
This information is for the following models:
* Selected Sony TVs (ZD9, XE94, XE93 and A1 Series) will support Dolby Vision with the software update to be rolled out in Europe within April, 2018. To enjoy Dolby Vision content, the video streaming app/service must support Dolby Vision. For more information, please contact the app/service provider. In addition, after the Sony TV receives the software update, devices with Dolby Vision playback (such streaming media players and UHD Blu-ray players) that are connected to the Sony TV by HDMI will also require a software update to support Dolby Vision playback through the device. For more information on the timing of an update to a particular player, please contact the player’s manufacturer.
Hi tahashi,
Welcome to the Sony Community.
I'd recommend getting in touch Support here who will be able to advise you on this.
Cheers,
Sean Mc
We want more info .
Otherwise we ll start returning.
Hi
Have you contacted Support as advised above?
In case you weren't aware, Sony don't respond on this forum.
I have contacted Sony UK and sent them the same message I posted on the forum.
arrrrrrgggghhh
Why does nobody use a telephone any more? j/k
Keep us posted
Here is the reply from Sony and after that my reply back to them:
"Thank you for contacting Sony support regarding your Sony KD-65A1.
With reference to the firmware that has been released in the US, kindly note that the availability of applying the firmware also depends on the country/region, and the same firmware cannot be applied in the UK. We apologise for the inconvenience that might have been caused to yourself by all this.
In regards to the announcement, kindly note that the article has been updated, with the promise that Sony will share the final release date of the firmware in question.
We recommend yourself to visit the following link for more details:
https://www.sony.co.uk/electronics/support/articles/00190772
We repeat the apologies for the delay, and we seek your understanding and cooperation regarding the matter as we hate to learn that you are regretting making your Sony purchase. You can rely on the fact that Sony is giving the release of the firmware our highest priority and our engineers are not sparing an effort to have the firmware released as soon as possible.
Furthermore, kindly reply with the 7 digit serial number of your device for registration purposes.
Should you have any further questions, please feel free to reply to this email."
Here is my reply back to them:
"Thank you for your reply. I understand that the US firmware cannot apply to the European units, I already know that and that’s why I sent the complain. However Sony has no justification of not releasing this firmware to Europe and the rest of the world as long as they had already released it months ago to the US!!! Also not stating the estimated date of the release since January until now is totally un-professional and also shows how Sony does not really care for markets other than the Japanese and the US markets.
Please give us firmware release date.
There is a new firmware for Sony A1 OLED!
This software update (version PKG6.2858.00082NAA) provides the following benefits:
The section below provides a list of benefits provided by previous updates and included in the latest System Software Update.
Date: | 3/20/2018 |
Version: | PKG6.2858.00082NAA |
Size: | 1.57 GB |
https://esupport.sony.com/US/p/swu-download.pl?mdl=XBR65A1E&upd_id=11448&os_group_id=18