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Sony Xperia 5 iv - 1 new unread message won't disappear on icon?!

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DavidH41
Explorer

Sony Xperia 5 iv - 1 new unread message won't disappear on icon?!

Hi All,

For the past couple of months, I've been having a 1 on the Message app icon, that I cannot seem to get rid of. 

I've checked everywhere, I've got no new unread message. I restarted phone, marked all messages "as read" in the app, but nothing seems to clear this 1 new unread message

I tried all I can think of, including all from the below site...

 

https://www.technobezz.com/

 

fix-android-device-showing-unread-sms-messages/

 

Can anyone help provide a solution that actually works?

Thanks in advance

11 REPLIES 11
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jumpsuit
Expert

@DavidH41 

 

Nooooooooooooooo! 😭

 

Glad it's sorted, sad you lost your photos 😞

Hopefully it wont re-occur.

 

Thanks for letting us know :slight_smile:

 

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EMS_MO72
Community Team

Hey @DavidH41

 

It's good to hear that the issue got fixed!

 

To prevent losing any if your data in the future if you had to reset your device again, check the instructions here: https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/articles/SX915801

Good luck :grin: