I seriously can't believe what's happening to the brand....
A multinational company that has no proper support, no feedback on social media, no release note in firmware updates ( if they ever come ) and NO INTERACTION WITH ITS CUSTOMERS ( whatever is left of its loyal clients ).
Can we for God's sake, and I really beg the admins or mods, collect all the issues, bugs and questions we have, escalate them and get A PROPER ANSWER TO EACH AND EVERY POINT from Sony team ?
Can we try it for once ? I UNDERSTAND that this forum is not really hosted by Sony itself ( whatever that means ) BUT THIS IS THE ONLY XPERIA SUPPORT FORUM.
Don't you see? for each and every issue we have, no one has an answer except for very basic, trivial things. Users are interacting with each other, trying to solve their issues and find answers to their questions by themselve.
The least amount of respect I expect from a mobile phone vendor who made me pay 999 EUR for device is PROPER SUPPORT. I mean look at other vendors like Huawei, Samsung and Apple... When there's something wrong ( cam, software, scerens or even a battery) THEY ACKNOWLEDGE IT and try their best to solve it. THEY UPDATE THEIR CUSTOMERS AT LEAST ON SOCIAL MEDIA.
And please don't tell me to call the support numbers as the " Agent " doesn't even have a clue about anything in the pipeline. They do offer the basic support needed for the average-joe.
Again, can someone in contact with SONY team, answer all our questions ?
Afterall, maybe they think the camera software is fantastic, the volume bug is OK, the app crashes aren't a big deal, the cam aspect ratio is meant to be that way, the 4k stabilization isn't worth implemeting, the fingerprint scanner is beyond expectations... Who knows... Maybe they really believe the phone is bug free and the dev team went for a vacation trip....
We need to know what's coming so we can decide if we keep the device or ditch it.
Again, PLEASE.
