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Battery

SARAH1978
Visitor

Battery

My battery when being charged goes down not up

3 REPLIES 3
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Qatrium
Expert

@SARAH1978 

Are you using the original charger that came with the phone?

Do you charge the phone while idle or while using it (like watching movies or playing games)?

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Gilgameshuk
Contributor

You possibly have a rogue app that is causing the problem. 

On mine I used the OLDER (after, seeing this post) charger that came with the XZ3 AND WAS playing games etc. Charged OK for me. 

Gilgamesh the first ONE and ONLY King
Martin1
Enthusiast

Hi @SARAH1978, sorry to hear about this.

As @Quester asked, are you using the original charger that came with the phone? Other chargers may be too weak or too strong as they may have a different electric current rating (mA). It is also recommended that you use a charger that is plugged into a wall socket instead of using a computer (and USB cable) to charge your device.

Have you been able to test if the charging of the phone works better in safe mode? Safe mode is a troubleshooting mode where all apps downloaded from Play Store is temporarily deactivated. In that way you can see if this behaviour is caused by a downloaded app as @GilgameshUK mentioned. For more information on safe mode and how to use it, click here.

Let me know how it goes!