Playstion Video not working - Internet browser will be closed due to internal error.

TechDude — Sun, 03 Nov 2019 22:49:31 GMT

I am unable to access and use Playstation Video on my KDL-42W805A.

I am not getting an error code. The TV states "Internet browser will be closed due to internal error."

The TV software is up to date. I have cleared the Cache and disabled Java. I have conducted a Factory Reset. After I conducted the factory reset the Playstation Video app appeared to work OK until I attempted the Log In; I was unable to access Playstation Video getting the notification "Internet browser will be closed due to internal error."

This is a Sony smart TV cannot run the Playstation Video streaming service! This is ridiculous.

BBC iPlayer stopped working, Amazon Prime was removed and now Playstation Video doesn't work!

I have opened a support ticket.

Does anyone know how to fix this issue?

Re: Playstion Video not working - Internet browser will be closed due to internal error.

Sean_Mc — Mon, 04 Nov 2019 14:05:45 GMT

Hi there,

Welcome to the Sony Community.

I believe this service was discontinued. However, it might be best posting on the Sony PlayStation forum here and they'll be able to advise.

Best wishes,

Sean

topic Re: Playstion Video not working - Internet browser will be closed due to internal error. in Other TVs

Playstion Video not working - Internet browser will be closed due to internal error.

Re: Playstion Video not working - Internet browser will be closed due to internal error.