topic Re: KDL 40EX503 occasionally switching HDMI/Cable inputs in Other TVs

KDL 40EX503 occasionally switching HDMI/Cable inputs

CW_735 — Wed, 23 Oct 2019 08:09:41 GMT

My TV occasionally stops seeing my cable box when it is connected to the CABLE input. I have to manually move the cable to HDMI1, and select that input.
After a weeks, it will stop working on HDMI1 and I have to go back to the CABLE input! Anyone else have this problem? Is there any solution?

Re: KDL 40EX503 occasionally switching HDMI/Cable inputs

Sean_Mc — Wed, 30 Oct 2019 17:03:11 GMT

Hi there,

Welcome to the Sony Community.

Can you let me know if this has only be happening recently, as it could be the cable that's causing the issue.

Best wishes,

Sean

Re: KDL 40EX503 occasionally switching HDMI/Cable inputs

messi8309 — Wed, 30 Oct 2019 22:38:47 GMT

Hi and thanks ,answerd so quickly, pratar du svenska? if not no its not the cable ive tryed 4 diffrerent cables in verouse leangth´s

Re: KDL 40EX503 occasionally switching HDMI/Cable inputs

Sean_Mc — Thu, 31 Oct 2019 13:23:00 GMT

Hi again,

I would recommend getting in touch with the support team here who will be able to look into this.

Best wishes,
Sean

Re: KDL 40EX503 occasionally switching HDMI/Cable inputs

messi8309 — Fri, 01 Nov 2019 11:07:31 GMT

Hi and thanks but if any of my tips are not working, do you have s i can
mail the unit to you? if the Hdmi port on the ps4 needs to be changed?
Best regards Chris