topic Re: All Streaming Apps Missing or Not Working in Other TVs

All Streaming Apps Missing or Not Working

Andrewcvarley — Fri, 26 Feb 2016 22:55:01 GMT

I'm having the same issue, except I have an Ethernet cable. No connection to the Sony servers for anything is possible.

Re: All Streaming Apps Missing or Not Working

maldivesred — Fri, 26 Feb 2016 22:55:39 GMT

Same - I seem to have lost all streaming apps on my sony tv - amazon, youtube and netflix are all down. Rebooted the cable modem, connection is fine when I've tested it and everthing else in the house is working fine. Netflix via the tv was working fine yesterday. Makes me think it is a problem with the sony server.

Re: All Streaming Apps Missing or Not Working

Jonnie1266 — Fri, 26 Feb 2016 22:56:46 GMT

Hi,

I cannot be sure right now as I am not at home but before I left all the installed Apps on Blu-ray Player BDP-S5200 were also unavailable. Internet checked out fine and Google web browser was working okay so this eliminates anry wireless signal issues. Did not have the time to check the TV. Somewhat pleased that this is a wider issue and not just a problem with my unit !

Please can someone post back if this is remedied.

Regards

Re: All Streaming Apps Missing or Not Working

Anonymous — Fri, 26 Feb 2016 22:57:05 GMT

Hello all

For everyone who is having troubles, can you please post back a few details

Is it only 1 app or multiple?
What error message are you getting? (if amy)
What device and model is this issue on?
Have you rebooted your router?
Have you ruled out a wifi issue by connecting an ethernet cable from device and router?
Can you perform a factory reset of the device?
What ISP are you with?
Any other relevant information?

Cheers

Re: All Streaming Apps Missing or Not Working

Andrewcvarley — Fri, 26 Feb 2016 22:57:26 GMT

1: all apps

2: unable to authenticate on update internet content and unable to access Netflix and other apps

3: kdl-48w585b

4: of course

5: yes

6: have done at least 5 times

7: virgin

8: it's not an internal network issue,

Re: All Streaming Apps Missing or Not Working

Andrewcvarley — Fri, 26 Feb 2016 22:57:45 GMT

And thank you for your help

Re: All Streaming Apps Missing or Not Working

Anonymous — Fri, 26 Feb 2016 23:00:25 GMT

Hi there

Ive separated this thread from the Netflix thread that this was all posted on. It appears this is a different issue than that of the original poster on the netflix thread.

Cheers

PS: for others, please reply back to those questions as it might help to determine a cause if a wider issue is present.

Re: Can no longer watch Netflix.

Jonnie1266 — Fri, 26 Feb 2016 23:05:19 GMT

Hi Quinnicus,

I wish I could help further but I have had to go out and earn the crust so to speak. I will answer what I had the time to check:

1. Multiple - Amazon, Youtube, Netflix. Demand 5, BBC iPlayer - basically the video apps

2. Checking network connection - then nothing. You can repeat this over and over until you are bored !

3. BDP-S5200 Blu-ray Player - did not have time to check other Sony devices

4. Yes

5. No but Web Browser did work on unit ??

6. Did not have time

7. TalkTalk

8. Set up network connection again on unit, checked internet status etc. and all registering okay with up to 97% signal strength

Hope this helps - for all I know it may be working again now !!

Regards

Re: All Streaming Apps Missing or Not Working

Andy181 — Sat, 27 Feb 2016 00:29:14 GMT

Same here - KDL-32W705c. Bought a couple of weeks ago and all streaming services (Amazon, BBCiplayer etc) set up and working.

Came to it today and got the message 'cannot connnect to this service' and the TV turning on almost instantly without the usual short delay with the SONY logo, almost like it was missing a part of the setup. You Tube and NFB Film sites still work.

All checks showed a good wi-fi connection and internet connection. Over the last few minutes some services are back but slow. This TV is fantastic but not impressed with backup services.

We have an XBOX-1 and this can connect to i-player, Amazon etc without problem.

Re: All Streaming Apps Missing or Not Working

Andrewcvarley — Sat, 27 Feb 2016 11:02:15 GMT

All working now. I wonder if Sony are going to tell us what went wrong.

Re: All Streaming Apps Missing or Not Working

Anonymous — Sat, 27 Feb 2016 13:12:21 GMT

Thanks for the reply to confirm its working again.

Re: All Streaming Apps Missing or Not Working

Jonnie1266 — Sat, 27 Feb 2016 14:06:02 GMT

Hi,

Yes, I can confirm as of early this morning all streaming apps working as normal at my place

Regards

Re: All Streaming Apps Missing or Not Working

koi1953 — Sat, 27 Feb 2016 15:49:38 GMT

Im exactly the same as above. Havent had streaming apps for over 24 hours. I miss youtube!!

Re: All Streaming Apps Missing or Not Working

jocosso — Fri, 30 Dec 2016 07:39:30 GMT

1. We can't get Netflix or Amazon videos to work but BBC iPlayer does

2. Error message varies between 1107 or no error message (just unavailable)

3. Sony KDL-32W705C-L

4. We have rebooted the router, reset the tv, reconnected the wifi, and tried turning the power off at the wall for 5 minutes as suggested in other posts

5. Wifi is connected via an Ethernet cable and every check says that it is working well

6. Have already tried the factory reset and made sure that the latest firmware was being used

7. BT

8. Netflix works on our Samsung TV. We have tried both Ethernet and wifi options.

thanks

Re: All Streaming Apps Missing or Not Working

Anonymous — Fri, 30 Dec 2016 14:46:40 GMT

Hi there

Its hard to know what to advise you on this to be honest. However have you tried signing out of all devices for both Netflix and Amazon? You can do this via your account settings in Netflix/Amazon.

Also, try doing a live chat with Netflix and see if they can help:

https://help.netflix.com/help#startChat

Cheers

Re: All Streaming Apps Missing or Not Working

sanju2613 — Sun, 01 Apr 2018 03:41:23 GMT

App are not working on my TV, Sony Bravia. please let me know how to fix the problem.

Re: All Streaming Apps Missing or Not Working

the7artsx — Sun, 15 Apr 2018 19:12:53 GMT

All my streaming apps have disapeared from the menu, i have tried everything tot get them back, factory reset, hard reset, refresh internet content and nothing works. I have found one way to star youtube and netflix using a smartphone and wi fi direct, if i connect to the tv using the phone and the cast the conntent somehow the apps open and work just fine, but this is unacceptable.

Re: All Streaming Apps Missing or Not Working

ncrbrady1 — Sun, 03 Jun 2018 13:18:07 GMT

My TV updated, now Netflix is back but the Amazon prime app is missing

Re: All Streaming Apps Missing or Not Working

Bill-Scotland-1 — Tue, 18 Sep 2018 10:01:00 GMT

@sanju2613 wrote:
App are not working on my TV, Sony Bravia. please let me know how to fix the problem.

Re: All Streaming Apps Missing or Not Working

PhilRutt — Sun, 21 Oct 2018 15:10:01 GMT

where is the solution?