topic An error has occurred. Please try again later. in Other TVs

An error has occurred. Please try again later.

gat1969 — Mon, 09 Oct 2017 22:38:31 GMT

I get the above error when using any of the catchup players on YouView. The message box pops up on my Bravia xe9005 even though i can see the player working in the backgound. If i reboot the tv by holding down the standby button for several secs then the players wok ok again until a few days later when the problem reoccurrs. Any ideas on the cause/solution?

Re: An error has occurred. Please try again later.

cass_n — Tue, 10 Oct 2017 15:28:05 GMT

Hi @gat1969,

Have you tried clearing the cache/data? You do this by going to:

[Home] > [Settings] > [TV] > [Apps] > [System Apps] > [YVServiceHost] > [Clear Cache] > [Clear Data]

If this doesn't work, there are some other troubleshooting steps outlined here:

https://support.youview.com/youview-on-sony/on-demand/on-demand-player-not-working

I hope this helps.

Cheers,

Re: An error has occurred. Please try again later.

awphillips — Sat, 07 Sep 2019 12:40:59 GMT

I have same problem- seems like holding standby button down and restarting works, as does cleaning cache, but I have to do it everytime I want to watch, and the iplayer regularly crashes which necessitates this.