topic Re: CASHBACK - how many give up trying in Alpha & NEX interchangeable lens cameras

CASHBACK - how many give up trying ?

keburto48 — Mon, 28 Aug 2023 14:54:16 GMT

I purchased a Sony ECM-B10 microphone as it was technically what I needed - BUT I purchased over 30 days ago as it was ON OFFER WITH CASHBACK. After 30 days I TRIED to complete the cashback form. What a trial ! I get most of the way through and it asks for a photo of the serial number ! Where the heck is that on a microphone! I get it from the dealer WEX [who were MOST helpful, Sony... learn from this!]. SO did I miss something or WHY not tell me at the start I need a photograph. If that need is explained there sorry but it's not CLEAR enough. Then as I can not photograph the serial number it suggests I ADD a photo of the item in my hand. Make this CLERAR from the start!
Then it does not like the Titles on my images! Finally it does not accept my submission BECAUSE UNITED KINGDOM is highlighted in BLUE as an issue on the submission.... BUT I CAN NOT CHANGE THAT ! I've spent tens of thousands of UK pounds with Sony but get the distinct feeling that this form is faulty OR they are banking on a large percentage just giving up the will to live when applying, so it's money they save !

Re: CASHBACK - how many give up trying ?

maxzoom — Mon, 28 Aug 2023 20:06:08 GMT

Well I just registered my claim with no problem. I knew photos were needed from reading about the scheme before I made my purchase. I was not surprised by the photo in the hand request because I read your post. Thanks for the heads-up, I think you should give it another go, don't let Sony deny you the money they promised.

Yes the whole system is bizarre, how many people will remember after 30 days, it all seems unnecessarily complicated.

Re: CASHBACK - how many give up trying ?

keburto48 — Tue, 29 Aug 2023 06:25:53 GMT

Thanks for your info. I will try again, hopefully after I get a reply from Sony. The dealer did explain that most cashback schemes are the same, they only register your claim after the 30 fays to stop anyone claiming cashback and then returning the item within 30 days to claim a full refund. But in today's hi-tech world, surely you could claim straight away and then AUTOMATICALLY get the cashback when the retailers system shown no refund ?
I'm still unsure if or where any serial number is shown on the ECM-B10 microphone or packaging. Thanks again.

Re: CASHBACK - how many give up trying ?

Anonymous — Thu, 31 Aug 2023 16:26:57 GMT

Hey

The serial number is a 7 digit number, you should find it on a white sticker along with the model, or you can find it on the box of the device.

Re: CASHBACK - how many give up trying ?

keburto48 — Mon, 11 Sep 2023 11:01:28 GMT

Many thanks, the dealer WEX, did supply the Serial Number and YES that does appear on the white label on the BOX not on the Microphone BUT is a whole series of numbers on the white label on the box NONE of which are signposted as the Ser.no. ! I will try yet again. Having equipped myself with a copy of the correct receipt, a copy of the serial number and an image of the Microphone in my hand as I finally found out was possibly needed ?
NOT THE FIRST COMPLAIN ON SONY CASHBACK 😉

Re: CASHBACK - how many give up trying ?

keburto48 — Mon, 11 Sep 2023 11:09:50 GMT

FINALLY found the sticker UNDER the protruding head of the Microphone 😉

Re: CASHBACK - how many give up trying ?

Anonymous — Wed, 13 Sep 2023 11:41:19 GMT

Hey

I'm glad that you've found the sticker. I always read the terms and conditions of the promotion first, so I can get an idea of what's required to get the cashback asap. The terms and conditions are found in the cashback claim website here: https://www.sony.co.uk/cashback/summer

Re: CASHBACK - how many give up trying

keburto48 — Fri, 22 Sep 2023 00:52:16 GMT

Hi and Thanks, but the principle concern is the fragility of the Sony cashback system, it has rejected .pdf doc and then accepted it, will not accept a .jpeg of any size even from it's own cameras... Requires a photo the "clearly shows" the serial number on a sticker about 20mm across. Did not "like" auto fill in responses, lit them in blue highlight, and had to be manually overwritten, but United Kingdom stays blue, leading you to believe it has to be overwritten, but can not !
Advised Sony my details 2 days ago... I'll wait !

Re: CASHBACK - how many give up trying

keburto48 — Sat, 28 Oct 2023 15:19:04 GMT

In answer to CASHBACK - how many give up trying...... NOT ME !
Several messages of "helpful" advise, after the event but thank you anyway. I had already completed the overly complex system [which I understand is to stop fraud] and been "accepted" for the cashback with a promise it would be within 28 days of that. NO SUCH luck, there may be even more administrative webs to negotiate ! WHY have I NOT GOT MY CASHBACK it's not as though I'm new to Sony. I was a lone voice at local camera clubs for quite a while till I demonstrated why I had migrated to Sony from Minolta. SONY GET YOUR CASHBACK ACT TOGETHER - And yes I knoe I'm SHOUTING 😉

Re: CASHBACK - how many give up trying

HannahEd01 — Tue, 31 Oct 2023 14:32:13 GMT

Hey keburto48, when did you get the email that you'll receive it after 28 days?

Re: CASHBACK - how many give up trying

keburto48 — Tue, 31 Oct 2023 16:20:05 GMT

Hi, 22/09 confirmed 25/09 I appreciate what you are saying but why the process is geared up to paying at the last minute, if at all. A waiting period to stop claimants returning goods for their money back AND a refund, but this was bought in JULY !

Re: CASHBACK - how many give up trying

Anonymous — Fri, 03 Nov 2023 16:09:57 GMT

Hi,

Sometimes the cashback claims take longer than expected because they get loads of cashback claims at the same time to be validated. But you'll get your cashback sooner or later, as long as you've got the acceptance email.

Re: CASHBACK - how many give up trying

keburto48 — Fri, 03 Nov 2023 16:43:06 GMT

Hi, yes thanks, but to keep being asked to verifying the same details, even though the claim has been accepted.
To get an eMail suggesting I had to wait 28 days from acceptance, and quoting the acceptance date which was ALREADY 35 days PAST is yet another failure. BEWARE any Sony Cashback, including the LATEST one if you expect to get the cashback when advertised. This was bought I think in August 😉

Re: CASHBACK - how many give up trying

HannahEd01 — Thu, 09 Nov 2023 15:35:26 GMT

Hey keburto48, since you didn't get your cashback until now, I recommend escalating the case with Sony directly to make your case a priority, that should move things a bit.

Re: CASHBACK - how many give up trying ?

stew54 — Wed, 15 Nov 2023 12:17:40 GMT

Why do they do this cash back? I mean why not just sell the camera or whatever at the lower price in the first place or am I missing something?