WF-1000XM5 Case-Earbuds charging issue

lgardent — Fri, 04 Aug 2023 07:04:48 GMT

Hello,

I would like the report what I believe is the first serious issue with Sony's last top-end ANC earbuds (WF-1000XM5).

Brand new pair of WF1000-XM5 received 24h ago.
Used for a couple of hours while working, going to the gym, out walking in the street. Working as intended.

In the evening: Charged fully before going to bed, then disconnected from USB cable and stored on the table.
This morning upon waking up :

the case’s indicator LED is continuously flashing orange (once every 0.5s). Help page says (https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781971.html) says it is "When an error occurs while charging and charging cannot be performed - - - - - - - - - - (repeatedly flashes slowly in orange with an interval of about 0.5 seconds)” which is pretty unhelpful.
Also, upon opening the case, case’s indicator LED goes green, and upon taking out both earbuds and connecting them to my phone, Sony Headphone app reports: L:100%, R:100%: Case:26%.

=> The case has discharged on its own from 100% down to 26% while both earbuds stored in it were already fully charged. This leads me to think both earbuds have been sitting in the case for around 8h overcharging. This is not a good sign.

Please advise ASAP.

Re: WF-1000XM5 Case-Earbuds charging issue

lgardent — Fri, 04 Aug 2023 07:06:27 GMT

FW installed is: 2.0.1

Re: WF-1000XM5 Case-Earbuds charging issue

Anonymous — Fri, 04 Aug 2023 15:58:23 GMT

Hey @lgardent

Are you sure that the earbuds were fully charged when you placed them in the case?

Also, are using the original charger? Are you using a power socket or PC to charge the headset?

Can you try to change the power source and check again?

sujet WF-1000XM5 Case-Earbuds charging issue dans Audio produit

WF-1000XM5 Case-Earbuds charging issue

Re: WF-1000XM5 Case-Earbuds charging issue

Re: WF-1000XM5 Case-Earbuds charging issue