topic WH-1000XM5 randomly disconnecting in Portable Audio

WH-1000XM5 randomly disconnecting

jatimon — Mon, 17 Feb 2025 08:28:22 GMT

My headphones keep disconnecting from my Macbook Pro and iPhone randomly for a few seconds, before they then reconnect. I googled and many others have had this issue too with previous models. Is there a fix?

I also have a second issue. If I enable simultaneous connection with two devices, the audio on Google Meet meetings won't work: I can't hear the other person but if I disconnect my headphones and use Macbook speaker and microphone, the problem goes away.

And now I have a 3rd problem. I had my headphones connected to my Macbook and iPhone, and I tried to listed on Spotify on my laptop. I couldn't hear a peep before I disconnected my iPhone's bluetooth.

Not happy.

Re: WH-1000XM5 randomly disconnecting

MaggieGreene — Fri, 21 Feb 2025 17:32:22 GMT

Hi @jatimon When connected to a Bluetooth device, make sure that you're close enough to the headset to avoid losing connection. However, you can try these steps:

1. Make sure that the headset is updated: https://www.sony.co.uk/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278244

2. Reset the headset: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html

3. Initialize the headset: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html

Betreff: WH-1000XM5 randomly disconnecting

VegaCraven — Wed, 12 Nov 2025 18:32:08 GMT

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