55 XF7003 Repairing Center Is this acceptable for a company like Sony?

Donordep — Wed, 24 Oct 2018 13:18:06 GMT

So since yesterday, my XF7003 has been rebooting randomly, and I contacted a service center that I've got from the Sony Service Website.
Is this even acceptable as a Repair Centre reply? The TV is in Warranty, manufacture date is from 06/2018. It was given to me on August. In the Sony website says it is under warranty until 02/08/2019.

Here is a transcript of the conversation:

From the most recent to the older one

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we were acknowledging your email

TVRS

From:
Sent: 24 October 2018 13:33:44

To: Jobs | TVRS
Subject: Re: TV

What's the meaning of the "Ok"?

Jobs | TVRS <jobs@tvrs-uk.com> escreveu no dia quarta, 24/10/2018 à(s) 13:16:

OK

TVRS
From:
Sent: 24 October 2018 13:10:54
To: Jobs | TVRS
Subject: Re: TV

Hi,
the TV was an offer I had, so I don't have the receipt, but when I put the SN and model on Sony Warranty website, it gives me the warranty date to 02/08/19.
Also the Tv was manufactured on 06/18 so less than 6 months ago.
Thanks for your reply
Regards,

Jobs | TVRS <jobs@tvrs-uk.com> escreveu no dia quarta, 24/10/2018 à(s) 10:58:
if the tv is under warranty and you have your proof of purchase providing the tv has not been damaged the repair should be covered by warranty

TVRS
From:
Sent: 24 October 2018 10:53:48
To: Jobs | TVRS
Subject: Re: TV

Before calling , I would like to know since the Tv is under warranty are there any costs to it? Thanks in advance

Jobs | TVRS <jobs@tvrs-uk.com> escreveu no dia quarta, 24/10/2018 à(s) 10:45:
thank you for your enquiry
if you would like to discuss an engineer calling out please contact us on 01698 327700

TVRS

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Re: 55 XF7003 Repairing Center Is this acceptable for a company like Sony?

Pascale_F — Sat, 27 Oct 2018 10:11:09 GMT

Hi Donordep,

I'll see if I can get some assistance for you. Maybe someone else in the community can help in the meantime.

Thanks,
Pascale

topic 55 XF7003 Repairing Center Is this acceptable for a company like Sony? in General chat

55 XF7003 Repairing Center Is this acceptable for a company like Sony?

Re: 55 XF7003 Repairing Center Is this acceptable for a company like Sony?