topic Logging on Issues - MySony. Locked out of account in General chat

Logging on Issues - MySony. Locked out of account

gerryquiff — Mon, 22 Oct 2018 07:57:53 GMT

Hi, I'm got frustrated trying to log in to MySony account to add new devices, I've had to create a new account.

When loging in, I continues to tell me to change password, then asks me my secret question. the site continues to reject the correct answer. I'm not too sure if it's case sensative, so I've tried several versions.

Can anyone please resolve this issue. I've a lot of devices registered and don't want to start pulling them all out to get their serial numbers, etc.......

Thanks

Gerrry

Re: Logging on Issues - MySony. Locked out of account

Anonymous — Thu, 25 Oct 2018 18:18:54 GMT

Hi there,

It looks like you need to contact Sony support here.

Best wishes,

Re: Logging on Issues - MySony. Locked out of account

gerryquiff — Thu, 25 Oct 2018 21:14:39 GMT

Thanks

I'll give them a call tomorrow

Gerry