Recovery Sony ultrabook

debmobile61.gmail.com — Mon, 03 Sep 2018 12:50:12 GMT

I have tried to take my vaio ultrabook back to factory settings, but something went wrong. It’s going through the loop now of : preparing to recover . Then to something went wrong etc on blue screen. It won’t let me F10 or any other function on start up just goes back to preparing to recover. I have clicked through tools and advanced settings to restore and recover but it’s asking for admin password. There’s only one administrator account: me , but as I’ve not used the comp for over 18 months I’ve forgotten the password. It says if can’t use password insert recovery media.

is there a way to by pass this or can you recommend a recovery media I can download on to a usb memory stick from another computer .

Thanks

Re: Recovery Sony ultrabook

Sean_Mc — Tue, 04 Sep 2018 12:40:49 GMT

Hi there,

Welcome to the Sony Community.

I would recommend getting in touch with support for further help on 020 7365 2810.

Best wishes,

Sean Mc

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Recovery Sony ultrabook

Re: Recovery Sony ultrabook