topic Betreff: Another Cashback 2018 problem in General chat

Another Cashback 2018 problem

DisgruntledSonyOwner — Tue, 14 Aug 2018 17:49:47 GMT

I submitted a claim for £50 Cashback 30 days after purchase. Unfortunately I attached the j Lewis order by mistake. I then received an email from Sony giving me 10 days to provide the VAT receipt. No matter how many times I provide the VAT invoice in reply to the Sony email requesting I receive no reply in return and my claim remains as awaiting response see last email revived. I have sent the VAT invoice via email, contains the correct claim reference numbers, 3!times. I have even used the online contact portal and attached my valid VAT receipt twice. Still my claim status remains ‘Hi, we’re awaiting your response. To validate your entry, please refer to the latest email you have received from us.’ I assume they are busy waiting for the 10 days to expire so my claim becomes void. I will not post the reference numbers here but if Sony support PM me I will.

Betreff: Another Cashback 2018 problem

IamNic — Tue, 14 Aug 2018 20:26:50 GMT

Hello @DisgruntledSonyOwner,

would you mind sending me the reference number via PM?

- Nic

Betreff: Another Cashback 2018 problem

DisgruntledSonyOwner — Wed, 15 Aug 2018 12:25:49 GMT

Are you a Sony support employee?

Betreff: Another Cashback 2018 problem

IamNic — Wed, 15 Aug 2018 19:50:42 GMT

@DisgruntledSonyOwner schrieb:

Are you a Sony support employee?

No, yet I am one of the Super-Users (Experts) on this community.

You can find more about this in the "about" section.

I have the necessary permission to escalate your post to the support if you supply the necessary detail.

- Nic