topic playmemories browser login issue in General chat

playmemories browser login issue

Krunky12 — Fri, 27 Jul 2018 12:51:24 GMT

Can't login to playmemories, always shows "Please verify that you are not a robot." with Opera, Firefox and Chrome

Re: playmemories browser login issue

Pascale_F — Sat, 28 Jul 2018 09:42:03 GMT

Hi Krunky12,

Welcome to the community.

I'll see if i can track down an answer. Maybe someone else in the community has an idea in the meantime.

Thanks,

Pascale

Re: playmemories browser login issue

batee5 — Tue, 31 Jul 2018 12:06:46 GMT

Hi Krunky12,

Welcome to our community!

The CAPTCHA used to log in is a security measure and not to prove that the normal customers that use our website daily are actually real. This CAPTCHA is being used to eliminate the possibility of harmful software to use the website. We appreciate your understanding. Is it possible to try to log in from a different device?

Regards,

Batee5