topic Re: Shrill dialogue on most voices on Sony Bravia tv in General chat

Shrill dialogue on most voices on Sony Bravia tv

Megan4 — Sun, 29 Apr 2018 13:18:10 GMT

Does any Sony Bravia owners have a problem with the sound of dialogue on their sets.I find that many voices sound shrill and high pitched and very annoying to listen to.It’s not that I can’t hear it,just too high pitched for comfort.I have had my tv for quite a long time,but only recently find this problem.Hope it’s not my hearing,but don’t think it is.Have no trouble with ordinary conversation.Megan4

Re: Shrill dialogue on most voices on Sony Bravia tv

Pascale_F — Mon, 30 Apr 2018 09:59:04 GMT

Hi Megan,

Which model TV is this regarding?

Thanks,

Pascale

Re: Shrill dialogue on most voices on Sony Bravia tv

Megan4 — Tue, 01 May 2018 11:04:14 GMT

Thanks for your reply.Sony Bravia,not sure if there is a number too.I’ve had it for a good number of years and don’t have the instruction booklet now.is there a model number on the actual tv?

Re: Shrill dialogue on most voices on Sony Bravia tv

Pascale_F — Tue, 01 May 2018 11:18:04 GMT

Hi Megan,

Please see this page regarding finding your model number.

Thanks,

Pascale

Re: Shrill dialogue on most voices on Sony Bravia tv

Megan4 — Tue, 01 May 2018 11:49:29 GMT

Thanks for the info.Model no is:KDL32S2000/10/20/30.Is this how I reply to posts?

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Re: Shrill dialogue on most voices on Sony Bravia tv

Megan4 — Tue, 01 May 2018 11:51:23 GMT

Bravia model no is:KDL32S2000/10/20/30. Thanks,found the number in settings info.

Re: Shrill dialogue on most voices on Sony Bravia tv

Pascale_F — Tue, 01 May 2018 11:58:06 GMT

Thanks, Megan.

I’m in the process of checking this with the relevant team now and this thread will be updated as soon as I have a response.

Thanks,

Pascale

Re: Shrill dialogue on most voices on Sony Bravia tv

Win_88 — Wed, 02 May 2018 08:42:11 GMT

Hi Megan4,

Have you tried to reset sound settings? Maybe something was changed by accident? You can do that by going to Settings - Sound - Reset.

Win_88

Re: Shrill dialogue on most voices on Sony Bravia tv

Megan4 — Wed, 02 May 2018 09:27:10 GMT

I have tried every combination of the audio settings over time and it makes no difference at all.As far as I can tell the settings are as the should be.Thanks

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Re: Shrill dialogue on most voices on Sony Bravia tv

Win_88 — Fri, 04 May 2018 09:40:15 GMT

Hi again Megan4

If the TV always sounded like that, I don't think it can be considered to be faulty. But if it only started to happen after a certain point, then it can be useful to think back about things that may have changed, for example, if you are playing content through an external device and you change it, the newer one may sound different, or changing where the TV is by moving it from one room to another or changing the space around it as this affects the ambient sound of the whole room.

If none of the above is applicable, and the TV doesn't sound the same out of the blue, I think this can be a fault.

Win_88

Re: Shrill dialogue on most voices on Sony Bravia tv

Megan4 — Fri, 04 May 2018 15:26:10 GMT

Thanks.The only change that has happened recently is that I have connected the tv to the internet in order to get Netflix,but I have always watched tv through the Humax box I have had for years.If I feel there is a fault eventually,is there a number I should call to get a Sony engineer?

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Re: Shrill dialogue on most voices on Sony Bravia tv

jumpsuit — Fri, 04 May 2018 15:32:52 GMT

Hi @Megan4

If or when you decide to contact Sony Support

call them on +44 (0) 2073652810 and they will advise

you further regarding if an engineer can help.