topic Re: IPTV issues on my Sony KD-55XE8577 in General chat

IPTV issues on my Sony KD-55XE8577

gcristian — Thu, 01 Mar 2018 15:24:46 GMT

Hi,

I purchased a KD-55XE8577 TV two months ago.

I have installed an app. Smart IPTV, for which I payed an one time subscription.

I have also paid for a tv channel provider. I have received an m3u file that I have uploaded on Smart IPTV application.

Everything worked fine until 17 - 18th Janaury 2018.

From that date I have a lot of streaming issues, connection failing, no video for some channels, just sound and so on.

A friend of mine, has a Samsung with Tizen OS. Everything is going fine for him. Not for my Sony though.

As I understood, there was a Google Casting application update on January 17th that affected the streaming, casting services.

Is anyone experiencing this issue?

Honestly I don't want to send it to service center.

Sean_Mc — Fri, 02 Mar 2018 10:12:22 GMT

Hi gcristian,

Welcome to the Sony Community

I'd recommend getting in touch with Sony Support here for further advice on this.

Thanks,

Sean Mc

gcristian — Fri, 02 Mar 2018 11:03:12 GMT

Hi Sean,

Thanks for your reply.

I have already raised the concern with the local support team.

I am waiting for their support.

So I thought maybe I could get some inputs from people having similar issues.

Regards,

Cristian