topic Re: Cashback issues in General chat

Cashback issues

Lukej91 — Mon, 29 Jan 2018 10:19:12 GMT

Hi i emailed sony cashback office with clear photos of my proof of purchase and my serial number when i bought the camera.

A couple days later i recieve an email saying the proof of purchase was not "clearly scanned" even though I've viewed it multiple times on different devices and see no problem.

I was told to Reply to that email within 10 days to rectify the situation. I immediately sent a follow-up email with photos attached of the proof of purchase up close.

It has now been 9 days and had no reply, further researching online and alot of people are claiming it is a scam.

Hopefully this is not the case, any help will be appreciated

Case :16583119

Re: Cashback issues

Sean_Mc — Tue, 30 Jan 2018 09:40:08 GMT

Hi Luke,

Welcome to the Sony Community.

It would be best to speak with Sony Support who will be able to advise you.

Thanks,

Sean Mc

Re: Cashback issues

hlockren — Thu, 01 Feb 2018 10:29:19 GMT

I have exactly the same problem - did you get a solution.

Re: Cashback issues

jumpsuit — Thu, 01 Feb 2018 13:58:54 GMT

Hiya

Contact Support by phone on +44 (0) 2073652810

and they will defnately be able to help