topic Re: cashback in General chat

cashback

swanseye — Tue, 23 Jan 2018 16:49:15 GMT

new here, bought an hx90 from currys because of £50 cach back, registered it and sony says offer is out of date but can still claim till 21st feb.

do I contact currys or sony about this mess up?

any help much appreciated

thanks

charlie5555 — Tue, 23 Jan 2018 18:07:14 GMT

When did you make the purchase?

The T&C's state purchases between 1st November 2017 and 21st January 2018 (inclusive)

You then have until 21st February to claim the cashback.

Captain-Roger-Fenton — Wed, 24 Jan 2018 12:34:33 GMT

If you keep hitting a dead-end. The following might be of some assistance.

When complaining on any issue. I go straight to the top, their details exist on CeoEmail.com.
1 . Don't accept bad service.

2. Don't be rude & abusive. They'll just delete your emails.

3. Express your point of view.

4. Reply to the email, and 'CC', the CEO. This gives 'em sight of the problem. Don't expect a reply.

5. As a final resort. Email 'To' the CEO, 'CC' to where the email originated. Expect a reply.

I don't always get a positive result. It only takes 2-emails: no time at all.

CHEERS ! Captain Roger Fenton.

Sean_Mc — Wed, 24 Jan 2018 16:23:46 GMT

Hi swanseye,

Welcome to the Sony Community.

Please get in touch with Sony Support for further help with this.

Thanks,

Sean Mc