topic Re: KD-65XE7093 Not included in Registration lists ??? in General chat

Product Registration

Mofazul — Thu, 04 Jan 2018 20:21:44 GMT

I am finding it difficult to register a product I purchased from Currys a Sony Wireless Headphone. I can insert the product number but nothing else.

Is the website going through an overhaul. If someone can help out let me know.

Thanks

KD-65XE7093 Not included in Registration lists ???

marshbayman — Thu, 28 Dec 2017 19:30:39 GMT

Bought a KD-65XE7093 Tv recently. Already have a Reported fault with the "Apps" Not working. Networking also. To add insult to injury, When trying to Register the set with My Sony it was apparent that the KD-65XE7093 does NOT feature in the available list of Type numbers to select from. So had to register under KD-65XE7003, as the closest available,and add the Serial number. Have put the Proper type number in my address bar on an unused line !!

Very Amateurish Sony !!

problem registering a product

jimis_uk — Thu, 28 Dec 2017 21:53:11 GMT

Hi,

When I try to register a product the website only allows me to write the product code. I cannot fill in the rest of the information such as to click yes or no if I bought the product online or add the exact date.Can you please resolve the problem.

Thank you,

Jimis_uk

Can't register ILCE-6500 camera

Dennis.Kirby — Fri, 29 Dec 2017 15:27:48 GMT

Bought an ILCE-6500 but when I tried to register it the product ID was not recognised.

Going through the registration sellections similar models could be sellected, ie ILCE-6000 and ILCE-6300.

Confussing as the the model I bought is shown as an example of the product code.

Re: KD-65XE7093 Not included in Registration lists ???

Owen_G — Fri, 29 Dec 2017 17:31:34 GMT

Hi there,

Sorry to hear you've had trouble registering your product. We've escalated this to our Support team, and we'll be back in touch soon.

Thanks,

Owen

Re: problem registering a product

EdwinaU — Fri, 29 Dec 2017 19:06:10 GMT

Hi, welcome to the community.

It would be best to contact support about this, you can reach them via the contact form here.

Best wishes,

EdwinaU

Re: Can't register ILCE-6500 camera

Pascale_F — Sat, 30 Dec 2017 10:09:31 GMT

Hi Dennis, and welcome to the community.

This sounds frustrating, but you can contact Sony Support about this here.

Thanks,

Pascale_F

Re: KD-65XE7093 Not included in Registration lists ???

Pascale_F — Tue, 02 Jan 2018 20:34:27 GMT

Hi marshbayman,

We've had some information back for you. Your TV is an amazon exclusive model, which is not available on MySony for registration at the moment. This has been raised to get more information on whether or not this will change.

You mentioned App and network issues that you reported. Could you give us more info about the issue and a Case ID if you have one?

Thanks,

Pascale_F

Re: Can't register ILCE-6500 camera

colin97 — Tue, 02 Jan 2018 22:34:41 GMT

Hi there

I had this problem when using Chrome but was successful when I used Firefox. Maybe try a different browser.

Re: KD-65XE7093 Not included in Registration lists ???

marshbayman — Wed, 03 Jan 2018 10:45:46 GMT

Since raising this as an issue, SONY have put out an update to their advice on the Apps and Networking not working issue. The advice was to carry out a Factory Reset of the KD65XE7093. I carried this out and the Apps and Networking are now, at present working correctly. I'm a little surprised, that you do not appear to know about this ? It is posted on the Sony Support web site ?

I have a sneaky suspicion that Updating the Guide to 'Freeview Play' May have caused this issue to begin with, as I had also carried this out, but am not absolutely sure that the Apps and Networking were working or not before I did this ?

Anyway, at present, having done the Factory Reset, as detailed by SONY Support all seems to be working correctly

Regarding the Registration issue, it is a little Off if you are not able to Register the Model properly, merely because you purchased it from Amazon ? Surely the Manufacturer should be able to register one of the products it produces ? As stated previously I ended up registering under a '7003' reference, being the nearest available, with the Serial number included.

Regards

Marshbayman

Re: problem registering a product

oakydoke — Thu, 04 Jan 2018 19:17:53 GMT

The problem appears to be that the product model numbers that the registration system recognises, are out of date.

The list of TV's that can be registered, does not include most of the current 2017 range.

Re: KD-65XE7093 Not included in Registration lists ???

oakydoke — Thu, 04 Jan 2018 19:44:36 GMT

I've also had the same issue trying to register a TV.

The system doesn't recognise the model I have (KD-49XE9005) and that is a standard model number across all retailers and is listed on the SONY UK website.

Looking at the available model numbers that the registration system recognises, it appears that many of the current main range 2017 TV's are not listed.

Somebody has not been keeping the system updated, as it appears to be way out of date in this respect.

How are customers supposed to register their new purchases, if the system does not allow it?

Re: problem registering a product

borderblue — Thu, 04 Jan 2018 19:49:29 GMT

I too, are having problems registering my camera

Has I put my model number in the drop down menu stops at the model before mine

Which then won't let you go any further with the registration

Re: problem registering a product

sfoster00 — Thu, 04 Jan 2018 20:12:25 GMT

I am having trouble registering my new camera. Plus the lens and older camera that I registered a few months back have now disappeared. Very frustrating!

Re: problem registering a product

liamtg — Thu, 04 Jan 2018 20:22:07 GMT

I am unable to register the new Google Assistant Built-in Wireless Speaker, model LF-S50G.

Is there any real need to? If there is I need to register quite a lot and if it's going to be this difficult I won't bother

Re: Product Registration

welbarn — Thu, 04 Jan 2018 20:30:50 GMT

All of my previously registered products (about a dozen lenses and camera bodies, some blu-ray players) have dissapeared off my profile!! Something is going seriously weird on Sony UK website, will phone them tomorrow!

Re: problem registering a product

sfoster00 — Thu, 04 Jan 2018 20:37:05 GMT

Hi liamtg

Thanks for your reply and, yes, you are correct, is there any need to. However, part of the reason I finally decided to buy the camera is that it had a Sony £100 Cash Back offer on it and so presumably I have to register it in order to get the money back?

Regards

sfoster00

Re: problem registering a product

liamtg — Thu, 04 Jan 2018 21:37:05 GMT

I see your point mate.

That's rather frustrating when there is £100 riding on it.

Betreff: Product Registration

IamNic — Fri, 05 Jan 2018 01:57:20 GMT

Hi there,

I just wanted to notify you, that I merged some posts reagarding the currently broken product registration.

I hope it will be fixed soon.

- Nic

Betreff: Product Registration

Pascale_F — Fri, 05 Jan 2018 11:55:25 GMT

Hi all,

There is currently an issue with registering products on the Sony website, and the Sony team are investigating.

Thanks,

Pascale_F