https://community.sony.hu/t5/general-chat/soundbar-ht-ct-790/m-p/2404981#M8272 <P>Hi Michael,</P> <P>&nbsp;</P> <P>Welcome to the Community. In order to diagnose the problem, can we first run through the following basic checks with you:</P> <P>&nbsp;</P> <UL> <LI> <DIV>Are you pointing the remote at the sensor on the soundbar?</DIV> </LI> <LI> <DIV>&nbsp;</DIV> <DIV>Is there a clear path between the remote control and the unit?</DIV> </LI> <LI> <DIV>Have you checked whether the batteries may need replacing?</DIV> </LI> </UL> <P>Please let us know, and we'll do our best to advise further.</P> <P>&nbsp;</P> <P>Thanks,</P> <P>&nbsp;</P> <P>Owen</P> Wed, 13 Dec 2017 17:11:49 GMT Owen_G 2017-12-13T17:11:49Z https://community.sony.hu/t5/general-chat/soundbar-ht-ct-790/m-p/2404699#M8265 <P>Just got new sony &nbsp;tv and soundbar,remotefor tv will adjust sound bar but remote for sound bar isnt doing anything checked batteries etc all ok.has anyone any ideas?is there something i can reset?</P> Tue, 12 Dec 2017 21:00:18 GMT https://community.sony.hu/t5/general-chat/soundbar-ht-ct-790/m-p/2404699#M8265 michael.NI 2017-12-12T21:00:18Z https://community.sony.hu/t5/general-chat/soundbar-ht-ct-790/m-p/2404981#M8272 <P>Hi Michael,</P> <P>&nbsp;</P> <P>Welcome to the Community. In order to diagnose the problem, can we first run through the following basic checks with you:</P> <P>&nbsp;</P> <UL> <LI> <DIV>Are you pointing the remote at the sensor on the soundbar?</DIV> </LI> <LI> <DIV>&nbsp;</DIV> <DIV>Is there a clear path between the remote control and the unit?</DIV> </LI> <LI> <DIV>Have you checked whether the batteries may need replacing?</DIV> </LI> </UL> <P>Please let us know, and we'll do our best to advise further.</P> <P>&nbsp;</P> <P>Thanks,</P> <P>&nbsp;</P> <P>Owen</P> Wed, 13 Dec 2017 17:11:49 GMT https://community.sony.hu/t5/general-chat/soundbar-ht-ct-790/m-p/2404981#M8272 Owen_G 2017-12-13T17:11:49Z