topic Re: Message bubble will not go away on Sony Bravia TV in General chat

Message bubble will not go away on Sony Bravia TV

dfcoug — Fri, 08 Nov 2019 00:59:06 GMT

I have a sound bar that I use with my Sony Bravia and switched to a different input that does not support the sound bar, when I switched back to the tv a message popped up that says "Audio System has been connected. If there is no sound, connect the system to HDMI 3/ARC. I cannot get this message to go away and have tried everything, turned off the TV over night, unplugged the sound bar, unplugged my xfinity box, nothing works. How can I get this message to go away!!!!

Re: Message bubble will not go away on Sony Bravia TV

Pascale_F — Sat, 09 Nov 2019 11:33:19 GMT

Hi dfcoug,

Welcome to the community.

This sounds really frustrating - I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas.

Thanks,

Pascale

Re: Message bubble will not go away on Sony Bravia TV

Tenneen9000 — Mon, 11 Nov 2019 09:53:27 GMT

Hi dfcoug,

That's strange. Do you have the soundbar connected to the ARC port? If so, can you let me know the model number of both the soundbar and your TV so I can help you figure this out?

P.S. If you have the soundbar connected to the ARC port, no optical cable is needed in this setup.

Cheers,

Tenneen9000