topic Re: Sony Bravia tv KDL-32W5810 which will not store programmes in General chat

Sony Bravia tv KDL-32W5810 which will not store programmes

alexmcleodnairn — Fri, 21 Jun 2019 13:44:14 GMT

I have a Sony Bravia tv KDL-32W5810 which will not store programmes. Each time it is switched on, even from stand-by, I need to re-tune it. After re-tuning all the programmes are available although the program guide does not populate. Any ideas or is it just getting old.

Re: Sony Bravia tv KDL-32W5810 which will not store programmes

Pascale_F — Sat, 22 Jun 2019 11:37:59 GMT

Hi Alex,

Welcome to the community.

I'll see if I can track down an answer. Maybe someone else in the community has an idea in the meantime.

Thanks,

Pascale

Re: Sony Bravia tv KDL-32W5810 which will not store programmes

The_Black_Rose — Mon, 24 Jun 2019 17:08:58 GMT

Hi Alexmcleodnairn,

Have you tried auto tuning the TV? You can find the steps of doing this on page 100 of the Manual available through this link: https://www.sony.co.uk/electronics/support/res/manuals/ADJ5/ADJ51001M.pdf

Cheers,

The_Black_Rose

Re: Sony Bravia tv KDL-32W5810 which will not store programmes

alexmcleodnairn — Mon, 24 Jun 2019 18:21:37 GMT

Yes. Auto tune is what I must do each time I switch the set on.

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Re: Sony Bravia tv KDL-32W5810 which will not store programmes

The_Black_Rose — Tue, 25 Jun 2019 08:17:18 GMT

Hi alexmcleodnairn,

How about resetting the TV to factory settings? The steps are available on page 93 of the same manual.

Cheers,

The_Black_Rose

Re: Sony Bravia tv KDL-32W5810 which will not store programmes

alexmcleodnairn — Tue, 25 Jun 2019 09:42:38 GMT

Hi again,
Yes. Tried factory settings without success I’m afraid.
Regards
Alex McLeod

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Re: Sony Bravia tv KDL-32W5810 which will not store programmes

The_Black_Rose — Tue, 25 Jun 2019 13:22:06 GMT

Hi Alex,

Does the antenna work fine with a different TV? Also, I'd say that connecting a splitter or a booster might affect the signal. so, could you remove any connected boosters or splitters?

Cheers,

The_Black_Rose

Re: Sony Bravia tv KDL-32W5810 which will not store programmes

alexmcleodnairn — Tue, 25 Jun 2019 17:00:38 GMT

Hi,

You do not appear to understand the problem here.
When I retune the TV I get a good strength signal and all the programs are available.
But, once the set is turned off or set on standby when I power up again I get a message that no programmes have been stored.
So, I guess, the TV software is not storing the programmes.

Regards and thanks for your efforts
Alex McLeod

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Re: Sony Bravia tv KDL-32W5810 which will not store programmes

The_Black_Rose — Thu, 27 Jun 2019 14:19:16 GMT

Hi Alexmcleodnairn,

Oh, I guess I got a bit confused. I've checked for updates available for this TV, and I found a software update available in the product page.

Could you try updating the software as explained here: https://www.sony.co.uk/electronics/support/lcd-tvs-legacy-lcd-tv/kdl-32w5810/downloads/Z0000302 ?

Cheers,

The_Black_Rose

Re: Sony Bravia tv KDL-32W5810 which will not store programmes

alexmcleodnairn — Thu, 27 Jun 2019 16:46:38 GMT

Hi again,

This file updates all previous firmware versions to version PKG 1.740SA.
I checked set-up and found that this update has already been installed on my TV.
Looks like we are running out of options.

Regards
Alex McLeod

Sent from Mail for Windows 10

Re: Sony Bravia tv KDL-32W5810 which will not store programmes

The_Black_Rose — Fri, 28 Jun 2019 09:49:30 GMT

Hi Alex,

At this point, I believe this TV has got some sort of a physical issue. I'd say send it for repair.

I found this link: https://locator.sony/en_GB/servicecenters to locate the nearest service center to you to arrange the service on the Sony website, I think you should contact them.

Cheers,

The_Black_Rose