Lost product registrations after linking accounts

rajamakki — Sun, 06 Jan 2019 15:04:34 GMT

I had several accounts that used two different e-mail addresses. When I tried to login to register a new tv recently, it would not let me sign in without first linking accounts. If I said 'no' it returned me back to the sign in page, so I had no option but to say 'yes' if I wanted to proceed.

However, it seems to have defaulted to my Sony Entertainment Network ID and I have lost all my other product registrations under my MySony ID. These two accounts were assigned to different e-mail addresses, so not sure how this could have happened in any case - surely linking accounts should only be possible between the same e-mail address?

In any case, I scoured the website for support on this issue to no avail. Can anyone assist in getting my previous product registrations back?

Re: Lost product registrations after linking accounts

Pascale_F — Tue, 08 Jan 2019 19:32:00 GMT

Hi rajamakki,

You'll need to post about this over on the PlayStation UK Forum.

Thanks,

Pascale_F

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Lost product registrations after linking accounts

Re: Lost product registrations after linking accounts