topic Betreff: Xperia 5 gives people ehco on other end in 5 Series

Xperia 5 gives people ehco on other end

drift79 — Tue, 05 Jan 2021 15:47:31 GMT

It doesnt matter if i call anyone or they call me the person on the other end always gets an echo of there own voice but my end is fine. Gave the phone to virgin to repair and they can not find anything wrong with it anyone got any ideas????

Betreff: Xperia 5 gives people ehco on other end

IamNic — Tue, 05 Jan 2021 16:07:31 GMT

Hello @drift79,

does this happen during normal phone calls or when you are using speaker-phone?

If it happens during normal calls - how loud do you have the earpiece set?

- Nic

Betreff: Xperia 5 gives people ehco on other end

drift79 — Tue, 05 Jan 2021 16:11:42 GMT

appens on all calls weather on speaker or on handset volume has been tryed at all different leves and still same issue

Betreff: Xperia 5 gives people ehco on other end

IamNic — Tue, 05 Jan 2021 16:17:36 GMT

Hello @drift79,

could you re-create the issue yourself by letting someone else use your phone to call your landline/another mobile phone? I think that would be a good way to start to see when exactly it happens.

Usually smartphones (as well as the Xperia 5 - which I use as a daily driver) are engineered in a way that they cancel out the sound they themself emitt. Otherwise Speaker phone would be unusable, same goes for very loud handset calls.

I can tell you that it is not normal - at least from experience - therefore I assume it might be related to how the phone is held/angled during calls.

It though is almost impossible to judge what might be the reason, without being able to do extensive testing myself (which is not possible) - weird that the engineer didn't find anything when they had your phone.

I will try and see if I can get in touch with the Sony support so you might get a contact to let the phone be checked properly.

- Nic

Betreff: Xperia 5 gives people ehco on other end

Strampke — Wed, 06 Jan 2021 00:43:57 GMT

I assume the information on this site doesn't bring relief.

How is it in Safe Mode? The same?