topic Re: Why deny free offers? in 10 Series

Why deny free offers?

HTAFCNUT — Thu, 23 Jan 2025 18:46:02 GMT

I purchased an Xperia 10 IV via EE in November 2024, mainly because of the offer of a free speaker and headphones. At no point during the purchase process, or conversation was I informed that I had to actually claim the gift, or would receive a link to claim it.

In January, I contacted EE who told me to contact Sony directly, as it was a third party offer.

I did this and got an email apologising that I hadn't been able to get the gift, and gave me an email address to contact.

On doing so I got a reply that the date had passed for claims. I was NEVER told the process to claim, not that there were time constraints.

EE don't want to know, neither do Sony, who will not even give me an address or contact information on who or where to register a formal complaint with them. I am stuck between 2 huge companies, neither of which accepts responsibility, or will fulfill the offer, even though it was no fault of mine that I wasn't informed properly on getting the gift.

Sony are not interested in me as a customer or as a person. To them, I'm a nuisance who they can fob off with rude emails.

How do I complain formally about this? Even Sony will not tell me.......

So much for being a responsible and caring company!

Re: Why deny free offers?

HTAFCNUT — Mon, 27 Jan 2025 16:18:51 GMT

Update:

Despite much contact with various Sony departments, they are now totally ignoring me.

EE on the other hand, have compensated me with a £100 credit to my bill. Not the resolution I wanted, but at least EE listened to me and understood the problem, rather than ignoring it.

SONY.....perhaps you could learn lessons from this. Act responsibly, treat your customers as people, not income, and actually take on board a genuine grievance.

Thank you EE.

SONY...I won't trust any offer you advertise. It is not worth the money you put into promoting it!

Re: Why deny free offers?

TheRealOG — Fri, 31 Jan 2025 16:54:52 GMT

@HTAFCNUT

I think this related to PlayStation somehow! Pay attention to scammers if you purchase games online or someone is using your card details to purchase game or entertainment related stuff.