topic Re: Xperia Tips doesn't give suggestions in X Series

Xperia Tips doesn't give suggestions

Alessio_841 — Sat, 07 Jan 2017 08:52:05 GMT

Hi Community,

I've updated my X Compact to Android 7 before Christmas but, for now, I didn't receive any kind of suggestions from Xperia Tips; anyone know how?

Thanks!

Re: Xperia Tips doesn't give suggestions

MichalH94 — Sat, 07 Jan 2017 09:58:36 GMT

Hello Alessio_84
Did you have done the update by OTA or PC Companion?

Re: Xperia Tips doesn't give suggestions

MarlonUk1 — Sat, 07 Jan 2017 11:14:30 GMT

hi, the tips app will be triggered once you open or access certain features of the phone.

how about trying to turn off and on the xperia tips on settings>about phone

or clear xperia tips service , settings>apps>show sytem>xperia tips service>Clear data, restart your device.

Re: Xperia Tips doesn't give suggestions

Alessio_841 — Sat, 07 Jan 2017 13:20:30 GMT

I have updated with the official firmware through the PC Companion software, latest release.

On my previous Xperia Z2 the tips work perfectly with random suggestions displayed. Now on my X Compact I never have received one tips; it is very strange!

I try for a week the advices of @nolramlb and I'll be back to report the results

Every other answer is welcome.

Thanks!

Re: Xperia Tips doesn't give suggestions

Alessio_841 — Mon, 16 Jan 2017 15:36:12 GMT

Hi Community,

I'm back to report the situation.

Unfortunately the situation is the same also after cleaned the cache manually as suggested before. No tips are showed to me.

So, I think, at this point, that could be a bug of Android 7. There is a mounth that I have updated my X Compact to Android 7 but the Tips app has never functioned to me.

I wait your answers about or suggestions or guide to correct this situation.

Thanks to all.

Re: Xperia Tips doesn't give suggestions

MichalH94 — Mon, 16 Jan 2017 17:46:36 GMT

If I be on your place, I will have to reinstall phone to previous android 6.0 ...just download trough xperifirm and flash it...6.0 is just better then buggy 7.0 ...much better option is 5.1 but this is not for X series but for Z5 series...just my idea of my possible choice :).

Re: Xperia Tips doesn't give suggestions

Alessio_841 — Tue, 17 Jan 2017 09:43:58 GMT

@MichalH94 I don't have experience with flashtool and xperifirm. In addition I have hear this procedure invalidate the warranty. Thanks however for your great answer and suggestion!

Re: Xperia Tips doesn't give suggestions

MichalH94 — Tue, 17 Jan 2017 10:09:42 GMT

I think the warranty can be void only by rooting or unlocking bootloader, but not by flashing official stock rom... I can be wrong (but I dont think so)... You are welcome, another option is give feedback directly to Sony support and wait for them to fix it trough update...I have no other ideas roght now .

Re: Xperia Tips doesn't give suggestions

MichalH94 — Tue, 17 Jan 2017 10:12:21 GMT

And for your experience with xperifirm and flashtool- its nothing seriously, just read the manual from official websites and go for it, its easy if you have done some flashing in past...but that is on your mark, choice is up to you- flash or wait for update :).

Re: Xperia Tips doesn't give suggestions

Alessio_841 — Wed, 18 Jan 2017 08:09:48 GMT

@MichalH94 Thank you so much again for your answer and support, more than official Sony's employees. I wait too an anwers from they, Sony's employees, also to say me that it could be a bug of Android 7 that will be fixed in the next update. But however I would know what kind of problem is related to this app's malfunction. Best regards.

Re: Xperia Tips doesn't give suggestions

MichalH94 — Wed, 18 Jan 2017 11:36:43 GMT

Its well known that Android 7 by Sony is full of bugs and issues, for now is best to wait for their response and info about this issue and their fix in future update...if they will not answer or nothing will happen, my choice will be flashing back to Marshmallow but its up to you, now I recommend wait for answer and then report it here again .

Re: Xperia Tips doesn't give suggestions

Alessio_841 — Sat, 21 Jan 2017 20:02:20 GMT

Thanks @MichalH94!

Your answer is great. I hope someone of the Sony's support tem could answer me (and you) about this issue I experience with the Tips app. I hope soon as possible...

Thanks again!

Re: Xperia Tips doesn't give suggestions

MichalH94 — Sun, 22 Jan 2017 18:42:41 GMT

You are welcome, we will see if and how they answer, lets hope it will be ok soon .

Re: Xperia Tips doesn't give suggestions

Alessio_841 — Wed, 01 Feb 2017 18:20:10 GMT

After the ultimate system update, Xperia Tips app doesn't work.

Can someone of Sony's support give me an answer about or inform me if it a know issue?

Thanks.

Re: Xperia Tips doesn't give suggestions

Alessio_841 — Fri, 03 Mar 2017 15:32:34 GMT

Since I have bought my X Compact, I NEVER have received only one suggestion by Xperia Tips.

Is this considered a "smart" app???

I tried every way to resolve the issue as clean the cache, install the newer version, give two software repair but NOTHING!

What I found very worse is that no one of moderator in this forum have the courage to try understand this problem with me or asking about!

Very very disappointed, this is not the way to work!

Re: Xperia Tips doesn't give suggestions

Roadrunny76 — Fri, 03 Mar 2017 18:15:01 GMT

I have an XA, but maybe my experience with Tips will help. I have completed all 7 steps of Introduction to Xperia. A couple of days later I have received the 1st one. Received 3 in total, last one on february 22nd.

Re: Xperia Tips doesn't give suggestions

Alessio_841 — Fri, 03 Mar 2017 20:31:39 GMT

Hi Roadrunny76,

Thank you so much for your answer!

I will try your suggestion, I will complete the 7 steps of Introduction to Xperia and I will see what happens. Then I return to report the result, for sure.

Again, thanks for your answer, very welcome! :smileysmileythumbsup: