topic M4 aqua Headphone Jack issue in M Series

M4 aqua Headphone Jack issue

sefakuscu — Thu, 22 Oct 2015 17:59:30 GMT

The Headphone Jack is not working. The right channel is complety deaf. It's not the headphones or A software problem. Is there anybody who have a problem like that or is it just me? And is there anything i can do?

Re: M4 aqua Headphone Jack issue

Uliwooly — Thu, 22 Oct 2015 18:03:15 GMT

@sefakuscu

things to try

settings > apps > all > smartconnect > clear data > restart the phone > check again

try a different pair of headphones

Re: M4 aqua Headphone Jack issue

Jake-SonyXperia — Fri, 23 Oct 2015 02:52:13 GMT

Hi sefakuscu,

Welcome to the community,

If by chance this is hardware related you would need to speak with customer care to have the device checked out, use my signature to find contact details.

Re: M4 aqua Headphone Jack issue

Ruth3 — Tue, 16 Feb 2016 09:28:31 GMT

My earphone jack suddenly stopped working yesterday too. I've tried everything and it hasn't worked. This phone isn't living up to its price at all.

Re: M4 aqua Headphone Jack issue

LazarPetrovic33 — Tue, 26 Apr 2016 15:44:40 GMT

I have completly same problem right now. How can i fix it?

Re: M4 aqua Headphone Jack issue

Draicar — Sat, 14 May 2016 00:40:17 GMT

Try and hold the power on and volume up key at the same time till the phone restarts itself, for me it worked

Re: M4 aqua Headphone Jack issue

brainflyer — Sat, 11 Jun 2016 07:37:41 GMT

Great! My headphone splitter not working too. Working with all other modern phones, but not with m4!

First my forntcamera stopped working forever, and now this. Sony just make me "happy".

UPD: Well, at least mh750 working, millimeter differences in jack...

Re: M4 aqua Headphone Jack issue

M4user1 — Tue, 21 Jun 2016 14:30:09 GMT

I'm having this problem too. There is nothing wrong with the actual headphones, it looks like it is quite a common glitch in the phone. Is there a way to fix it?

Re: M4 aqua Headphone Jack issue

ReW — Tue, 28 Jun 2016 18:36:26 GMT

Im also having the same dam problem....my headphones or aux cable use to work perfect until a couple of weeks and now it just does not want to work at all......sometimes it will come on then it will refuse to work.... Please help

Re: M4 aqua Headphone Jack issue

zpunout — Tue, 19 Jul 2016 05:56:41 GMT

Same issue here on my M4 Aqua. Have tried multiple headphones, cleaned socket with a narrow cotton tip with alcohol. Cleared data in Smart Connect App, held power and volume up for a reset. Originally, the right channel stopped working, then left, and now volume adjuster pops up and goes haywire when plugging in headphones. Socket looks clean.

Shane

Re: M4 aqua Headphone Jack issue

zpunout — Wed, 20 Jul 2016 12:18:17 GMT

Is a workaround to this issue possible with USB earphones?

Re: M4 aqua Headphone Jack issue

Npng200g — Sun, 24 Jul 2016 01:27:45 GMT

I have had the same problem for months. But I think mine is a problem with the jack itself.

Re: M4 aqua Headphone Jack issue

zpunout — Wed, 27 Jul 2016 03:57:20 GMT

Is it possible that the headphone jack circuitry can get damaged by a faulty set of headphones? For example, a set of headphones which has had the cable pulled could possibly develop a short circuit which then damages the (overly delicate) sensitive electronics in the phone. I ask this because in the past, I have seen a laptop damaged from a faulty USB mouse which had frayed wires.

Re: M4 aqua Headphone Jack issue

Treggen — Mon, 08 Aug 2016 06:26:22 GMT

Same problem for me to. It seems like it´s a very common problem that glitch in the earphone jack.

Re: M4 aqua Headphone Jack issue

Sofi881 — Mon, 15 Aug 2016 14:52:17 GMT

I have try things you recommended but I have still problem whit headphones. They were working just fine and suddenly the phone doesn’t recognize them. There is no notification for them also.

The headphones are working fin on another device.

Re: M4 aqua Headphone Jack issue

zpunout — Mon, 19 Sep 2016 13:04:48 GMT

Found another workaround other than Bluetooth. Install SoundAbout and use it to force output to earphones. Sony, if you are reading this then please create a free app which also performs this workaround.

Re: M4 aqua Headphone Jack issue

kayko12 — Wed, 21 Sep 2016 14:33:32 GMT

Is fixing this issue is supported by Sony warranty or will they claim that is user's fault and charge for repair?

Re: M4 aqua Headphone Jack issue

Bigcock — Wed, 26 Oct 2016 12:00:56 GMT

Mines just gone aswell, must be a design fault?

Re: M4 aqua Headphone Jack issue

Kellzo — Fri, 25 Nov 2016 14:08:46 GMT

Same bought a pair of skull candy in ear headphones for the m4 aqua and I took it to the shop where we took out the contract and they said it should not be doing that tried everything that they could think of which included a hard reset and the suggestions that are in the forum nothing worked

Can't use head phone

Russellm4aqua — Mon, 14 Aug 2017 16:54:01 GMT

Can't use any headphones with my m4 aqua every time I plug them into the jack at the top I have a message pop up saying headset not supported. Use another headset or try Sony mobile support site for more information. It happens with all headset including what came in the box with the phone. Pls pls can someone help. Thanks