topic Re: Xperia E5 freezes and restarts in E Series

Xperia E5 freezes and restarts

sjaitken — Sat, 18 Nov 2017 15:48:11 GMT

My phone keeps freezing and then restarting 2 mins later. Any ideas?

Re: Xperia E5 freezes and restarts

Emil — Tue, 21 Nov 2017 08:35:55 GMT

I'm sorry to hear this.

Does this happen at when you do something specific with your device? Like open up a specific app?

There are a few thing I would recommend that you try to see what may be the cause of this behavior. Try these tips one after the other, check after each one if there is a difference.

Reboot the device to safe mode, to see if this is caused by a downloaded app as these are temporarily disabled in this mode.
Temporarily remove any SIM or SD card from your device.
Perform a software repair using Xperia Companion.

Let me know how it goes and if you are still experiencing the same behavior with your device after trying these steps.

Re: Xperia E5 freezes and restarts

sjaitken — Thu, 23 Nov 2017 06:07:19 GMT

When I remove SIM it works fine. What do I do now?

Re: Xperia E5 freezes and restarts

Emil — Thu, 30 Nov 2017 13:07:50 GMT

Then I would recommend that you try with a different SIM card and see if you experience the same behavior.

If your device still freeze and restarts with a different SIM card I would recommend that you get in contact with your Local support team for assistance with having your device sent in to an authorized service center for further troubleshooting and repair.