topic Re: No battery E4g - Battery loss E4g in E Series

No battery E4g - Battery loss E4g

Claudiofabrega4 — Thu, 21 Sep 2017 01:38:46 GMT

Mi dispositivo se carga hasta el 100% sin problemas y de golpe comienza a descargarse a razón de 1% cada 10 segundos por unos minutos y luego se detiene. Y permanece con ese nivel de carga. Lo reestablecí con la configuración de fábrica, reparé el software con PC Companion y sigo teniendo el mismo problema. Podrían brindarme otra solución?

My device loads up to 100% without problems and suddenly begins to discharge at the rate of 1% every 10 seconds for a few minutes and then stops. And it remains with that level of charge. I reestablished it with the factory settings, repaired the software with PC Companion and I still have the same problem. Could you give me another solution?

Re: No battery E4g - Battery loss E4g

Jonas — Thu, 21 Sep 2017 06:24:29 GMT

Hi @Claudiofabrega4, sorry to hear about this.

Your post has been translated to English since this is an English only forum. If you need to use a translator service to translate my message or your replies, feel free to do so!

Based on the troubleshooting that you have already done on your own, it does sound like this is related to hardware and not software.

After you performed the software repair, did you start installing new applications again or did you restore a backup that you had created prior to the repair?

If you did, try rebooting your phone in safe mode and charge it to 100% and see if you experience the same behaviour when downloaded applications aren't loaded. Should there be no change, your phone will need to be examined by a trained technician at an authorized service centre. Your Local support team will assist you further with this.

Let me know how it goes!

Re: No battery E4g - Battery loss E4g

Sebasom — Sun, 12 Nov 2017 14:42:49 GMT

Buen Día!

tengo el mismo problema, tengo 3 años con mi celular

y justo apenas hace 1 mes empezo ese problema.

en mi caso en el Administracion de la beteria

al parceer el WIFI se encuentra habilitado. en todo momento

Good day!

I have the same problem, I have 3 years with my cell phone

and just 1 month ago that problem began.

in my case in the administration of the beteria

When you pair the WIFI is enabled. at all times

Re: No battery E4g - Battery loss E4g

Jonas — Mon, 27 Nov 2017 15:32:14 GMT

Hi @Sebasom, sorry to hear about this.

I'm not quite sure that I understand your question, could you please elaborate a bit?

Thanks in advance.