topic Re: crash monitor in E Series

Re: crash monitor

TerryB — Tue, 07 Jul 2015 13:49:24 GMT

My crashmonitor keeps closing at start up Xperia E4 can you help please?

Re: crash monitor

Uliwooly — Tue, 07 Jul 2015 20:38:57 GMT

@TerryB

Does it happen while at safemode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

have you uninstall and/or disable any app and/or services?

Re: crash monitor

SophiaW — Wed, 08 Jul 2015 00:20:10 GMT

Hi TerryB, welcome to the community!

Boot the phone in safe mode like @Uliwooly suggested. If the problem doesn't persist in Safe Mode then power the phone off and on normally > go into Settings > Apps > Downloaded > Clear data for apps you have downloaded > delete any apps youd don't use/need any longer.

If the problem does persist in Safe Mode I would advise running a software repair on your device using PC Companion:

Note: This process will delete all user data, to do a backup:

1. Open PC Companion on a Windows computer.
2. When installed, start PC Companion on the computer.
3. Connect your phone to the computer using a USB cable.
4. Click Start under Backup & Restore.
5. Follow the on-screen instructions.
(Exactly what contents will be backed up may differ depending on phone model.
You can view detailed information about this as you follow the steps in the Backup & Restore wizard).

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Re: crash monitor

Ay5 — Wed, 20 Apr 2016 14:46:03 GMT

When start up Xperia E4 show me a message written therein ( unfortunately crashmonitor has stopped)..can you help me please?

Re: crash monitor

Russell3 — Wed, 02 Nov 2016 16:05:55 GMT

This also happens to me When i start up Xperia E4 it shows me a message written therein ( unfortunately crashmonitor has stopped)..can you help me please?

Re: crash monitor

Fido_1y — Wed, 21 Jun 2017 22:50:14 GMT

My phone has a problem with charging and monitor crash

Re: crash monitor

Minage23 — Thu, 22 Jun 2017 23:36:28 GMT

No puedo acceder a algunas aplicaciones se reinicia solo el teléfono y me envía un mensaje :

Com.sonyericsson.crashmonitor.

Alguien me puede ayudar por favor.

Re: crash monitor

Mai1 — Sun, 25 Jun 2017 11:11:59 GMT

Unfortunately, com.sonnyericsson.crashmonitor has stopped

Re: crash monitor

Ezz11 — Sun, 25 Jun 2017 12:54:08 GMT

My crash monitor keeps closing at starts up my Facebook can you help me please?

Re: crash monitor

Ezz11 — Sun, 25 Jun 2017 17:36:16 GMT

My crash monitor keeps closing at starts up my Facebook,,, i changed my password and it makes the same problem again,,can you help me please?

Re: crash monitor

Paris1 — Sun, 25 Jun 2017 18:29:12 GMT

Same here when I try to start Facebook app.

Most of the times my screen goes goes on and off for some seconds...

Re: crash monitor

Paris1 — Sun, 25 Jun 2017 18:33:16 GMT

Solved it once by repairing it through the Xperia app.

But that's just rebooting the phone.

When I did it and later on updated the Facebook app to the last version the problem reappeared.

So now once again I've got crashmonitor bug

Re: crash monitor

ttaimu — Fri, 30 Jun 2017 22:22:36 GMT

I have similar problem. My phone is xperia Z1. This problem started when i updated my apps. What i noticed is that i would get the crashmonitor has stopped working message. At that point facebook would not open. I obviously suspected facebook so I uninstalled facebook reinstalled again but nothing changed. I later resetted my phone to factory settings and didnt save any configuration or data except contacts but nothing changed. I have resetted to factory settings tiwce with same experience. I now don't know what would be wrong and i would appreciate any help or to learn from someone who had a similar problem and was solved

Re: crash monitor

Alias497 — Sun, 02 Jul 2017 02:18:11 GMT

Thanks

Re: crash monitor

Jane2156 — Tue, 04 Jul 2017 06:23:25 GMT

Sony Xperia crashing all the time. Crash monitor.

Re: crash monitor

stormpiper — Tue, 04 Jul 2017 08:27:09 GMT

I have the same problem. It appears to be an issue that arose from the new facebook app update. I haven't needed to restore factory settings though. Typically what happens is that I get the crash monitor pop up, facebook links stop working, then the phone crashes, then facebook stops working. If you uninstall the app, it stops affecting the phone entirely. If you reinstall, it works again and then the cycle repeats.

Re: crash monitor

FelipeFM — Tue, 04 Jul 2017 18:55:45 GMT

I am having the same problem.

I thought that was my Phone, but the cause seems to be the Facebook app.

Should we just wait Sony do something?

Re: crash monitor

m_ash7 — Wed, 05 Jul 2017 10:18:35 GMT

same goes to me... don't know how to repair it. someone please help us. It keep distuirbing to do work, know some new news...

Re: crash monitor

Carolaypatty — Mon, 17 Jul 2017 07:28:27 GMT

This was happening to me too. I had to format my phone several times, not installing the updates of the apps that are pre-installed worked for me, now I don't know which updates created the issue, if fb one or if it's a Sony app.

Re: crash monitor

Shahan6233 — Sat, 12 Aug 2017 23:05:12 GMT