topic Phone locked with pin in E Series

Phone locked with pin

basakwarne — Mon, 24 Nov 2014 17:14:33 GMT

I secured my phone with a pin from securiety menu in settings, and now i have forgotten the pin. How can I recover my phone? plz help.

Re: Phone locked with pin

_alexdon_ — Mon, 24 Nov 2014 19:00:38 GMT

You need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Phone locked with pin

Sarfaraz — Tue, 25 Nov 2014 11:34:31 GMT

Hi Senior!! If phone locked then we have to always follow above process or any other please suggest

Re: Phone locked with pin

_alexdon_ — Tue, 25 Nov 2014 17:24:28 GMT

If the device is locked,you can follow the upper process.

Re: Phone locked with pin

basakwarne — Tue, 02 Dec 2014 05:59:42 GMT

Thanks @alexdon I reset my phone using pc companion and it works fine now!!

Re: Phone locked with pin

_alexdon_ — Tue, 02 Dec 2014 07:43:55 GMT

Great.